Laura Vance
Ferriday,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Mini & Mighty Clean-Up Crew
02.2020 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business to over 130 customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Cashier
Ron Coleman Mining
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Night Auditor/Front Desk Receptionist
Hotel Hale
06.2019 - 02.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
CNA Supervisor/Medical Records Coordinator
Lake Hamilton Health And Rehab
03.2017 - 04.2019
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Maintained accuracy, completeness, and security for medical records and health information.
- Uploaded records to patient's individual vault.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Scanned and uploaded medical records into electronic medical records system.
Patient Care Technician/Unit Secretary
CHI St Vincent Hot Springs
09.2015 - 03.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Certified Nursing Assistant
Lake Hamilton Health And Rehab
11.2012 - 09.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Lake Hamilton High School
Pearcy, AR05.2010
Skills
- Operations Management
- Documentation And Reporting
- Business Planning
- Direct Sales
- Staff Scheduling
- Records Organization and Management
- Performance Evaluations
- Epic Systems
- Electronic Medical Record Software
- Front Desk Operations
- Clerical duties
- Word Processing
Timeline
Cashier
Ron Coleman Mining
08.2021 - 06.2022
Owner/Operator
Mini & Mighty Clean-Up Crew
02.2020 - 01.2024
Night Auditor/Front Desk Receptionist
Hotel Hale
06.2019 - 02.2020
CNA Supervisor/Medical Records Coordinator
Lake Hamilton Health And Rehab
03.2017 - 04.2019
Patient Care Technician/Unit Secretary
CHI St Vincent Hot Springs
09.2015 - 03.2017
Certified Nursing Assistant
Lake Hamilton Health And Rehab
11.2012 - 09.2015
High School Diploma -
Lake Hamilton High School
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