+ Years of Customer Service Excellence
Hi, I’m
Laura VanEeckhoute
Assistant Store Manager
St Louis,MO
Summary
Dedicated and hardworking employee with customer service, multitasking and leading abilities. Devoted to giving every customer and fellow employee a positive and memorable experience.
Overview
10
10
+ Years in Management
Work History
Dollar Tree, MO
Assistant Store Manager
Job overview
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Built positive customer relationships by responding quickly to customer service inquiries.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist other employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Caseys General Stores, IL
Store Associate/ Cashier
Job overview
- Operated register, handled cash and processed credit card transactions
- Developed customer relationships to encourage repeat business
- Verified customer age requirement for alcohol or tobacco purchases
- Maintained cleanliness, neatness and organization of customer areas
- Processed sales transactions to prevent long customer wait times
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Resolved guest complaints to maintain complete customer satisfaction
- Worked closely with front-end staff to assist customers
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions
- Performed trash removal and sanitation procedures to keep aisles and register area organized
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor
- Organized store by returning merchandise to proper areas and restocked displays
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Mcdonalds, IL
Zone Manager
Job overview
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Operated register, handled cash and processed credit card transactions
- Assembled and served meals according to specific guest requirements
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Replenished food items from inventory and rotated ingredients
- Upheld safe operations of food prep equipment to retain safety procedures
- Used proper sanitation practices to prevent spoiling or contamination of foods
- Kept all customer and work areas clean, neat and organized
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Worked effectively in fast-paced environments
- Assisted with day-to-day operations, working efficiently and productively with all team members..
- Resolved problems, improved operations and provided exceptional service.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Supported company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction..
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.
- Optimized inventory management to minimize waste, negotiating with suppliers for better pricing on bulk purchases.
Education
Post University
Accounting (Associates)
Mascoutah High SchoolMascoutah, Illinois
Diploma
Skills
- Customer Service
- Process Transactions
- Cash Register Systems
- Cleaning and Sanitation
- Retail Store Operations
- Store Opening and Closing
- POS Systems and Ordering
- Telephone Reception
- Account Management
- Customer Relations
- Flexible Schedule
- Customer experience
- Customer Service Management
- Inventory Control
- Relationship building and management
- Records Management
- Team Management
- Team Building and Leadership
- Hiring and Training
- Issue Resolution
- Pricing and Markdowns
- Operations Oversight
- Strategic Planning
- Stock Rotations
- Mentoring and Coaching
- Problem-Solving
- Time Management
- Store operations
- Attention to Detail
- Store Organization
- Operations
- Staff Supervision
- Incident Reports
- Retail Operations
- Sales expertise
- Transaction Processing
- Stock management
- Loss Prevention
- Assignment Delegation
- Employee Coaching
- Customer Service and Engagement
- Reliability
- Employee Development
- Continuous Improvement
- Adaptability and Flexibility
- Performance Improvement
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