Laura Vanessa Moreno
Charlotte,NC
Summary
Trilingual International Business professional and MBA candidate with a focus on Business Analytics. Over five years of experience in banking and finance, specializing in customer relationship management, strategic problem-solving, and delivering measurable results. Recognized for analytical skills and an execution-driven approach, thriving in cross-cultural environments. Expertise in strategic thinking and leadership applicable to risk management and global business contexts.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Solid Roofing
Mooresville, North Carolina
07.2024 - Current
- Facilitated communication between teams to enhance workflow efficiency.
- Developed and maintained relationships with suppliers for timely material procurement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Manager
Chai Pani Restaurant Group
Charlotte, NC
12.2022 - 06.2024
- Supervised daily restaurant operations and ensured smooth workflow.
- Trained and mentored staff on customer service standards.
- Facilitated team meetings to address concerns and improve communication.
- Resolved customer complaints promptly to maintain satisfaction levels.
International Exchange Program – Apprenticeship
AuPairCare
Charlotte, United States
01.2020 - 01.2022
- Facilitated second-language learning for children through engaging and interactive activities, fostering their linguistic development.
- Planned and implemented creative programs to promote children’s personal and social growth in a multicultural environment.
- Managed daily schedules and coordinated multiple responsibilities to ensure smooth operations and enriching experiences.
- Cultivated cross-cultural understanding by demonstrating sensitivity to cultural differences and encouraging inclusivity.
Customer Relationship Management Consultant
Banco Davivienda
Bogotá, Colombia
01.2017 - 01.2019
- Led a finance reporting team, improving accuracy and efficiency by 15% in data analysis.
- Strategic CRM initiatives increased customer retention by 20%, enhancing satisfaction and loyalty.
- Resolved 95% of customer issues on the first contact, maintaining high satisfaction levels.
- Streamlined customer interactions using CRM tools, optimizing service delivery.
Financial Services Representative
Banco Davivienda
Bogotá, Colombia
01.2014 - 01.2017
- Delivered tailored guidance on financial and insurance products to enhance customer understanding.
- Collaborated with clients to develop solutions that aligned with financial goals, improving satisfaction.
- Assisted customers in selecting banking, savings, and investment options to support long-term security.
Human Resources Manager
Construmega
Bogotá, Colombia
01.2013 - 01.2014
- Conducted data analysis to optimize employee organization, improving workflow efficiency and resource allocation by 20%.
- Managed vendor and service provider contracts, ensuring compliance and negotiating favorable terms.
- Developed and executed recruitment strategies, leveraging innovative methods to attract and secure top talent.
- Ensured full compliance with business and productivity standards, fostering a collaborative and effective workplace.
Education
Master of Business Administration - MBA - Business Analytics
Pfeiffer University
Charlotte, NC05-2027
English As a Foreign Language EFL -
Central Piedmont Community College
Charlotte, NC01.2024
International Business Bachelor’s degree -
University Santo Tomas
Bogotá, Colombia01.2018
Skills
- Business analytics and AI tools
- Data visualization
- Cross-cultural communication
- Project management
- Customer relationship management
- Risk management
- Financial analysis
- Strategic planning
- Portfolio management
LANGUAGES
Spanish - Native, English - Proficient, Portuguese - Advanced
Certification
Google AI essentials
Timeline
Assistant Manager
Solid Roofing
07.2024 - Current
Shift Manager
Chai Pani Restaurant Group
12.2022 - 06.2024
International Exchange Program – Apprenticeship
AuPairCare
01.2020 - 01.2022
Customer Relationship Management Consultant
Banco Davivienda
01.2017 - 01.2019
Financial Services Representative
Banco Davivienda
01.2014 - 01.2017
Human Resources Manager
Construmega
01.2013 - 01.2014
Master of Business Administration - MBA - Business Analytics
Pfeiffer University
English As a Foreign Language EFL -
Central Piedmont Community College
International Business Bachelor’s degree -
University Santo Tomas