Laura Vasquez
San Antonio,TX
Summary
Dynamic professional with a proven track record at Fresenius Medical Care NA, adept in hemodialysis procedures and fostering patient care through empathetic engagement. Excelled in team collaboration and infection control, significantly enhancing patient safety. Recognized for exceptional organizational skills and a strong work ethic, consistently exceeding performance metrics in fast-paced environments. Knowledgeable CCHT with 5 years of hands-on experience in hemodialysis, nephrology care and end-stage renal failure treatment. Well-versed in all elements of dialysis, including initiating and terminating treatment, educating patients and maintaining highest standards of sanitation and safety.
Overview
10
10
years of professional experience
Work History
CCHT
Fresenius Medical Care NA
02.2019 - Current
- Facilitated seamless transitions between shifts by providing detailed handoffs to incoming staff members regarding patient status updates or changes in treatment plans.
- Developed strong relationships with patients, earning their trust through consistent professionalism and genuine empathy.
- Maintained strict adherence to infection control protocols, minimizing risk of contamination and ensuring patient safety.
- Obtained patient's blood samples via access site or dialysis lines.
- Enhanced patient comfort during procedures through compassionate communication and careful monitoring of vital signs.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Responded to dialysis-related emergency situations under nurse supervision.
Preschool Teacher
Little Dove Learning Center
03.2016 - 01.2019
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Guided students to develop social, emotional and physical skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Call Center Representative
Silverleaf Resorts
03.2015 - 06.2016
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Associate Of Applied Science - Nursing
Northwest Vista College
San Antonio, TX06.2017
Skills
- Hemodialysis Procedures
- Maintaining Sterility
- Adapting to Change
- Team Collaboration
- Documentation accuracy
- Infection control protocols
- HIPAA
- Patient data management
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- CPR Certification
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CCHT
Fresenius Medical Care NA
02.2019 - Current
Preschool Teacher
Little Dove Learning Center
03.2016 - 01.2019
Call Center Representative
Silverleaf Resorts
03.2015 - 06.2016
Associate Of Applied Science - Nursing
Northwest Vista College
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