Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Laura Vaughn

Laura Vaughn

Sparks,MD

Summary

Spa professional with strong background in client service and administrative tasks. Adept at managing schedules, handling guest inquiries, and maintaining welcoming environment. Skilled in team collaboration and consistently achieving desired outcomes. Known for adaptability, reliability, and warm, personable demeanor.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Spa Receptionist and Cordinator

Vitality Health and Med Spa
07.2019 - 02.2022
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Handled payments and processed credit card transactions.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Updated customer records and maintained accurate client information.
  • Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
  • Resolved client concerns with empathy and professionalism, maintaining positive reputation.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and replenished office and spa supplies, avoiding any service disruptions.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
  • Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
  • Answered client inquiries with detailed knowledge of spa services and products, boosting sales.

Med Spa Receptionist

Premier Spa and Laser Center
07.2019 - 11.2019
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Streamlined appointment scheduling for increased efficiency and optimal time management.
  • Resolved client issues professionally, promoting a positive image of the spa brand.
  • Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
  • Processed client payments and transactions swiftly, ensuring smooth checkout process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Updated customer records and maintained accurate client information.
  • Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
  • Answered client inquiries with detailed knowledge of spa services and products, boosting sales.

Med Spa Coordinator

O’LeighMed Spa and Surgery Center
11.2018 - 07.2019
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Monitored access of guests and escorted to treatment areas.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Listened closely to customer complaints and responded appropriately to issues
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Remained up-to-date on current spa trends.


Aesthetician

Elase Med Spa
02.2012 - 10.2013
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.
  • Stocked treatment rooms with proper supplies.
  • Welcomed clients arriving for appointments.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Educated patients on treatment options.
  • Improved client satisfaction with personalized skin analysis and product recommendations, leading to repeat business.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Recommended and performed microdermabrasion, peels and laser treatments.
  • Discussed procedures and treatment options with clients.

Education

Licensed Aesthetician And Electrologist - Skincare Specialist And Electrology

Vector Institute
Casselberry, FL
10-2011

Bachelor of Science - Early Childhood Education

George Mason University
Fairfax, VA
05-1992

Skills

  • Appointment scheduling
  • Strong organization
  • Patience and composure
  • Building rapport
  • Customer service focus
  • Punctual and dependable
  • Detailed oriented
  • Adaptive team player
  • Knowledge of Aesthetic treatments
  • Commitment to quality service
  • Teamwork and collaboration
  • Flexibility
  • Multitasking abilities
  • Excellent communication
  • Computer proficiency
  • Professional demeanor
  • Problem-solving abilities
  • Active listening
  • Analytical thinking

Certification

  • Licensed Aesthetician - 2011-current

Timeline

Spa Receptionist and Cordinator

Vitality Health and Med Spa
07.2019 - 02.2022

Med Spa Receptionist

Premier Spa and Laser Center
07.2019 - 11.2019

Med Spa Coordinator

O’LeighMed Spa and Surgery Center
11.2018 - 07.2019

Aesthetician

Elase Med Spa
02.2012 - 10.2013

Licensed Aesthetician And Electrologist - Skincare Specialist And Electrology

Vector Institute

Bachelor of Science - Early Childhood Education

George Mason University

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