Summary
Overview
Work History
Education
Skills
Timeline

Laura Velasquez

Stephenville,Texas

Summary

Experienced supervisor with a proven ability to lead teams, meet deadlines, and exceed goals. Skilled in task delegation, employee training, conflict resolution, and fostering collaboration through strong communication and leadership.

Overview

20
20
years of professional experience

Work History

Traffic/Logistics-Material Handler

TechnipFMC
10.2024 - Current
  • Enabled seamless communication between various departments, streamlining logistics operations across the organization.
  • Prioritized urgent requests to ensure items were delivered on time while minimizing disruption to regular workflows
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verify proper shipment procedures.

Supervisor of Operations

Baxter Chemical And Supply
04.2019 - 08.2022
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Supervised employees on multiple shifts, overseeing proficiency and cleanliness.

Customer Service Representative/Provider Enrollment Specialist

Affiliated Computer Services
01.2005 - 09.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Rockdale High School, Rockdale, TX
05.2002

Skills

  • Shipping and receiving
  • Packaging and labeling
  • Customer service
  • OSHA
  • Material packaging
  • Excellent communication

Timeline

Traffic/Logistics-Material Handler - TechnipFMC
10.2024 - Current
Supervisor of Operations - Baxter Chemical And Supply
04.2019 - 08.2022
Customer Service Representative/Provider Enrollment Specialist - Affiliated Computer Services
01.2005 - 09.2008
Rockdale High School - High School Diploma,

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Laura Velasquez