Laura Velez
Lakeland
Summary
Dynamic customer service professional with a proven track record at McDonald’s, excelling in fast-paced environments. Skilled in cash handling and team collaboration, I enhance customer experiences through clear communication and attention to detail. Recognized for training new staff and ensuring compliance with safety standards, I am committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Crew Member/ Cashier
McDonald’s
06.2024 - 09.2024
- Provided excellent customer service in fast-paced environment.
- Operated cash register, accurately processing transactions and managing cash flow.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
Front Line/Cashier/Baker
Golden Corral Buffet and Grill
03.2021 - 06.2022
- Processed customer transactions efficiently and accurately at cash register.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu inquiries and provided recommendations for dining options.
- Handled cash, credit, and gift card payments while ensuring compliance with company policies.
- Trained new cashiers on point-of-sale systems and customer service protocols.
Customer Service Advocate
Spirit Halloween Store
09.2019 - 11.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in locating products and understanding store offerings to enhance their shopping experience.
Education
High School Diploma -
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Safety awareness
- Initiative and Self-motivation
- Food preparation
- Store opening and closing
- Hospitality service expertise
Timeline
Crew Member/ Cashier
McDonald’s
06.2024 - 09.2024
Front Line/Cashier/Baker
Golden Corral Buffet and Grill
03.2021 - 06.2022
Customer Service Advocate
Spirit Halloween Store
09.2019 - 11.2019
High School Diploma -
Hillsborough Community College