Laura Veloz
Charlotte,NC
Summary
Friendly cashier with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Knowledgeable Medical Scribe successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
6
6
years of professional experience
Work History
Server Assistant
The Melting Pot Restaurants Inc.
Charlotte, NC
04.2022 - 08.2022
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Medical Scribe
StarMed Urgent Care
Charlotte, NC
02.2021 - 04.2022
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
Certified Nursing Assistant
Novant Health Presbyterian Medical Center
Charlotte, NC
02.2021 - 08.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Facilitated personal hygiene management, feeding and ambulation.
Cashier
Harris Teeter
Charlotte, NC
03.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service, Cashier, Fitting Room Coordinator
Old navy
Matthews, NC
11.2018 - 08.2020
- Collected discarded merchandise, sorted and returned to display racks.
- Cleaned and maintained fitting rooms regularly.
- Collected and authorized payments of guests.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier
Chick-Fil-A
Orlando, FL
05.2017 - 06.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Arts - Medical Sociology And Spanish
University of North Carolina At Charlotte
Charlotte, NC05.2023
High School Diploma -
East River High School
Orlando, FL05.2018
Skills
- Effective Communication
- Problem Solver
- Works on timely manner
- Willing to Learn
- Cleaning and Sanitizing
- Positive and Friendly Attitude
- Order Taking and Processing
- Persistent with Challenges
- Table Bussing
- Customer Service
- Responsible and Trustworthy
Languages
Spanish
Native or Bilingual
Timeline
Server Assistant
The Melting Pot Restaurants Inc.
04.2022 - 08.2022
Certified Nursing Assistant
Novant Health Presbyterian Medical Center
02.2021 - 08.2021
Medical Scribe
StarMed Urgent Care
02.2021 - 04.2022
Cashier
Harris Teeter
03.2020 - 01.2021
Customer Service, Cashier, Fitting Room Coordinator
Old navy
11.2018 - 08.2020
Cashier
Chick-Fil-A
05.2017 - 06.2018
Bachelor of Arts - Medical Sociology And Spanish
University of North Carolina At Charlotte
High School Diploma -
East River High School