Laura Vera
Rocky Hill
Overview
5
5
years of professional experience
Work History
Parts and Product Development Center Coordinator
Tsugami America
Windsor
01.2024 - Current
- Manage financial operations for machine rebuilds, including invoice coding, coordination with Accounts Payable, and monthly billing reconciliation, contributing to streamlined operations and accurate financial tracking.
- Oversee parts ordering and transaction processing for service calls, rebuilds, and inventory replenishment, ensuring timely and efficient project execution.
- Track inbound repairs and create work orders in Salesforce, ensuring all repairs are properly tagged for full traceability and compliance with internal standards.
- Assist with warranty-related claims and documentation through ERP systems, supporting the smooth handling of customer reimbursements.
- Manage inventory processes, including cycle counts, organization, and restocking of service alignment kits, helping maintain operational readiness and stock accuracy.
- Monitor service progress, rebuilds, and Product Development Center jobs using Salesforce and JobBoss, contributing to on-time job completion and budget adherence.
- Collaborate across departments (Engineering, Service, Parts, and Accounting) to improve workflow efficiency and enhance service delivery.
- Provide high-level customer service through timely communication, quote preparation, and handling documentation, fostering strong customer relationships.
- Support scheduling of field technicians and act as a backup to the Service Coordinator, helping maintain service continuity.
Digital Marketing Intern
Sky Society
Remote
01.2023 - Current
- Coordinate email newsletters with a 65.9% open rate and click-through rate of 2.6%
- Write SEO blog posts to increase website traffic utilizing Semrush for keyword research
- Design and oversee Instagram ad campaigns to target niche audiences and increase follower count
- Collaborated with a large marketing team to launch and implement marketing campaigns, collaborating with TikTok influencers to create UGC video content
- Plan and promote virtual event to drive engagement within LinkedIn private group of over 5k members
Marketing and Social Media Coordinator
Study Group
West Hartford
02.2021 - 05.2022
- Generated ideas and innovative social media marketing strategies for different social media platforms
- Set up and optimized company's Instagram to increase visibility of company's social content
- Analyzed market data to determine ways to reach the desired target audience
- Organized in person events for International Students at the University of Hartford
Assistant Manager
FGF CLAIMS
Miami
02.2020 - 01.2021
- Responsible for managing incoming calls, communication, and record information as needed
- Created, updated, maintained, and processed data accuracy in FGF internal databases
- Supervised all the cases and clients from Fort Pierce, FL to Orlando, FL
- Reviewed, and evaluated claims to promote fair and prompt settlement
Education
Advanced Digital Marketing Program - Digital Marketing
Sky Accelerator
03.2023
MBA - Business Administration And Management
University of Hartford
West Hartford, Connecticut05.2022
Bachelor of Arts - International Relations and Religious Studies
Florida International University
Miami, Florida12.2019
Skills
- Financial Operations
- Invoice Coding
- Cost Tracking
- Billing Reconciliation
- AP Coordination
- ERP Systems (Salesforce, JobBOSS)
- Inventory Management
- Cycle Counts
- Parts Ordering
- Service Coordination
- Field Technician Scheduling
- Cross-Department Collaboration
- Customer Service
- Quote Preparation
- Process Improvement
- Project Management
- Data Management
- Leadership Development
- Marketing Tools (SEMrush, Google Ads, Mailchimp, Canva, Hootsuite)
Timeline
Parts and Product Development Center Coordinator
Tsugami America
01.2024 - Current
Digital Marketing Intern
Sky Society
01.2023 - Current
Marketing and Social Media Coordinator
Study Group
02.2021 - 05.2022
Assistant Manager
FGF CLAIMS
02.2020 - 01.2021
Advanced Digital Marketing Program - Digital Marketing
Sky Accelerator
MBA - Business Administration And Management
University of Hartford
Bachelor of Arts - International Relations and Religious Studies
Florida International University
Similar Profiles
Jackson SharpJackson Sharp
Application Engineer at Tsugami AmericaApplication Engineer at Tsugami America
Adam ClarkAdam Clark
Application Engineer at Tsugami/Rem SalesApplication Engineer at Tsugami/Rem Sales
Prabu JothirajanPrabu Jothirajan
Design Engineer at Tsugami Precision Engineering Pte LtdDesign Engineer at Tsugami Precision Engineering Pte Ltd
Zaim GusterZaim Guster
Assistant Teacher Volunteer at BaiccAssistant Teacher Volunteer at Baicc
Sarah RobbSarah Robb
Intern at Our Piece of the PieIntern at Our Piece of the Pie