Laura Vierneisel
Arlington Heights,IL
Summary
Proven leader in personal lines management, adept at fostering team collaboration and enhancing productivity within Acrisure LLC. Expert in risk assessment and policy optimization, significantly improving customer retention through exceptional service and problem-solving skills. Skilled in training and mentoring, ensuring high standards of compliance and operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Personal Lines Manager
Acrisure LLC - TASK Group
01.2021 - Current
- Managed a diverse book of business, catering to various demographics and coverage needs within the personal lines arena.
- Oversaw all activities and transactions within personal lines department.
- Promoted a positive work environment, fostering collaboration with other agency partners and teamwork among personal lines insurance staff to better serve clients.
- Remained up to date on forms, rates and types of coverage and sharing industry knowledge and best practices for effective policy management.
- Streamlined policy management processes for increased productivity and accuracy in recordkeeping.
- Collaborated with underwriters to ensure proper risk assessment and accurate pricing for personal lines policies.
- Increased cross-selling opportunities by educating team members on additional coverage options available within the agency's suite of personal lines products.
- Coordinated with claims adjusters to expedite resolution of client claims, ensuring timely payouts and positive outcomes for all parties involved.
- Maintained strict adherence to regulatory compliance by staying updated on industry changes and ensuring team members follow established guidelines.
Personal Lines Manager
Resource Insurance & Financial Group
09.2017 - 01.2021
- Oversaw all activities and transactions within personal lines department including day-to-day operations by making strategic decisions regarding, resource allocation, budgeting, and growth opportunities.
- Managed Agency Licensing (resident and non-resident) and Personal Lines contract negotiations.
- Managed Agency Account Payables and Receivables
- Optimized workflow processes by implementing AMS360 and Office 360 Products that streamlined day-to-day operations.
- Processed monthly carrier commissions and commission statements by producer.
- Served as a trusted advisor for a diverse group of clients seeking guidance regarding risk management strategies, helping them make informed decisions about their insurance needs.
- Fostered a positive workplace culture that promoted collaboration among staff members, resulting in increased employee satisfaction and reduced turnover rates.
- Handled account auditing, endorsements and invoicing.
- Evaluated prospect's current insurance program and offered alternatives.
- Fostered strong relationships with carrier representatives to facilitate seamless communication channels during policy issuance, endorsement requests, or claim settlements.
Customer Service Representative/Admin Assistant
Resource Insurance Advisors Inc
05.2011 - 08.2017
- Prepared proposals and enrollment kits for Employee Benefits clients
- Developed the Personal Lines and P&C part of the company in an Employee Benefits predominant agency
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Initiated implementation of AMS360 within the agency
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts and meeting deadlines.
Admin/Account Manager Asst and Surety Specialist
Glenview Insurance Agency/HUB
07.1994 - 03.2002
- Assisted with overflow tasks and followed all company procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Lead role for all of the agency's surety needs including establishing agreements for contract/performance bonds, and license & Permit bonds.
- Assisted large Commercial Account Managers with service related tasks as a dedicated account manager assistant
- Assisted Office Manager with processing of producer/agency licensing, bonds and commissions.
- Assisted claims team with processing of certificate of insurance, claims and loss runs.
Billing Manager
Glenbrook Pediatrics LLC
08.1994 - 09.1996
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
Education
Some College Coursework - Medical Laboratory Technology
Western Illinois University
Macomb, ILHigh School Diploma -
Glenbrook South High School
Glenview, IL05.1993
Skills
- Training and mentoring
- Product and service knowledge
- Productivity Improvements
- Great active listening skills
- Complaint handling & resolution
- Customer Retention
- Department management
- Problem-solving abilities
- Attention to Detail
- Quotes and sales
- Organizational Skills
- Team Collaboration
Accomplishments
- Collaborated with wholesalers to create a program for a hard to write risk.
- Used Microsoft Excel to develop premium/revenue tracking spreadsheets.
- Created a weekly workflow schedule to promote balance and efficiency
- Created initiatives for department growth with bonus schedule
- Created proposal templates for our VIP customers and simplified the quoting process
Certification
- Property & Casualty License
- Life & Health License
Timeline
Personal Lines Manager
Acrisure LLC - TASK Group
01.2021 - Current
Personal Lines Manager
Resource Insurance & Financial Group
09.2017 - 01.2021
Customer Service Representative/Admin Assistant
Resource Insurance Advisors Inc
05.2011 - 08.2017
Billing Manager
Glenbrook Pediatrics LLC
08.1994 - 09.1996
Admin/Account Manager Asst and Surety Specialist
Glenview Insurance Agency/HUB
07.1994 - 03.2002
Some College Coursework - Medical Laboratory Technology
Western Illinois University
High School Diploma -
Glenbrook South High School
- Property & Casualty License
- Life & Health License
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