Laura Vieyra
San Bernardino,CA
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
8
8
years of professional experience
Work History
Sales Representative
Bluegreen Vacations
Rancho Cucamonga, CA
06.2022 - Current
- Developed strong relationships with customers by understanding their needs, preferences, and expectations to provide personalized vacation solutions.
- Demonstrated the ability to close sales by presenting compelling offers, overcoming objections, and effectively negotiating terms.
- Kept up-to-date with new promotions, product offerings, and policy changes to accurately inform and educate customers.
- Hone communication skills through phone calls, emails, and in-person meetings with customers, colleagues, and management.
Sales Representative
AT&T
Stockton, CA
11.2021 - 06.2022
- Developed strong relationships with customers by identifying their specific needs and offering personalized solutions, such as mobile plans, devices, and accessories.
- Educated customers on how to use mobile devices and services to maximize their value, helping them better understand their plans, features, and functionalities.
- Implemented upselling strategies to increase revenue by offering value-added services to enhance customers' experiences, such as device protection plans and international services.
Sales Representative
Toyota of San Bernardino
San Bernardino, CA
11.2020 - 09.2021
- Earned customer trust by addressing concerns, delivering personalized solutions, and ensuring a seamless, hassle-free buying experience from start to finish.
- Used persuasive closing techniques to convert inquiries into sales while maintaining a positive and professional approach throughout each interaction.
- Skillfully negotiated vehicle pricing, trade-ins, and financing options to ensure both customer satisfaction and dealership profitability.
- Maintained organized records of customer interactions, sales progress, and follow-up actions using CRM software to manage leads and track performance.
Internet Sales Manager
Sonic Automotive
Ontario, CA
11.2019 - 05.2020
- Managed and optimized online lead generation channels, ensuring high-quality inbound leads for the sales team through targeted online ads and promotions.
- Utilized CRM tools to track and manage leads, ensuring timely follow-up and personalized communication to convert inquiries into sales.
- Coordinated between the online sales team and the dealership’s sales staff to ensure that internet-generated leads were properly handled and converted into showroom visits or purchases.
- Managed customer inquiries via email, chat, and phone, providing detailed information about Lexus models, financing options, and current promotions.
Assistant Manager
Sprint
West Covina, CA
12.2017 - 10.2019
- Assisted in managing a team of sales associates, providing daily guidance, training, and support to ensure high performance and customer service standards.
- Played a key role in developing and implementing sales strategies to meet or exceed monthly and quarterly sales targets, focusing on mobile plans, devices, and accessories.
- Assisted in managing the store’s inventory by tracking stock levels, placing orders, and ensuring that high-demand products and accessories were readily available for customers.
- Conducted regular training sessions for new hires, focusing on product knowledge, sales techniques, and customer service best practices.
- Assisted in administrative tasks such as managing customer records, processing returns and exchanges, and completing paperwork for corporate compliance.Upkeep of existing client accounts
Education
High school or equivalent -
San Bernardino High School
San Bernardino05.2015
Some College (No Degree) - Communications
Cal State East Bay
HaywardSkills
- Customer relationship management
- Sales negotiation
- CRM software
- Account management
- Conflict resolution
- Process improvement
Languages
Spanish
Native/ Bilingual
Timeline
Sales Representative
Bluegreen Vacations
06.2022 - Current
Sales Representative
AT&T
11.2021 - 06.2022
Sales Representative
Toyota of San Bernardino
11.2020 - 09.2021
Internet Sales Manager
Sonic Automotive
11.2019 - 05.2020
Assistant Manager
Sprint
12.2017 - 10.2019
High school or equivalent -
San Bernardino High School
Some College (No Degree) - Communications
Cal State East Bay
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