Laura Vieytes
Manahawkin,NJ
Summary
Accomplished Patient Care Coordinator and Front Desk Manager with a proven track record at Optum and ICAM, respectively. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Optum
11.2021 - 09.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Front Desk Manager
ICAM
06.2017 - 06.2021
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Utilized advanced software tools to manage client data securely while maintaining confidentiality standards.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
- Contributed to revenue growth by upselling additional services or products whenever possible during client interactions.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
Education
Associate of Science - Business Administration
Ocean County College
Toms River, NJ06-2024
Skills
- Customer service
- Office administration
- Inventory management
- New hire training
- Payment collection
- Insurance verification
- Critical thinking skills
- Time management
- Team leadership
- Market analysis
Timeline
Patient Care Coordinator
Optum
11.2021 - 09.2023
Front Desk Manager
ICAM
06.2017 - 06.2021
Associate of Science - Business Administration
Ocean County College
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