Hi, I’m
Laura Villalobos
El Paso,TX
Summary
Versatile professional with expertise in customer service, HR management, and operational coordination. Skilled in Microsoft Office Suite, CRM database management, scheduling, and project oversight. Comfortable with bilingual conversational and professional communications. Demonstrated a proven track record in legal, medical, security, and dental settings, ensuring efficient personnel management and client satisfaction.
Overview
12
years of professional experience
Work History
Jim Darnel Law Office P.C.
Legal Secretary
08.2023 - Current
Job overview
- Notary Public State of Texas Exp/2028
- Legal client servicing, scheduling, and record management
- Initiated and owned office modernization project
- CRM database management
- Telephone receptionist and call routing
- Digital and analog document management
- Organized law firm's records related to court appearances, depositions, deadlines, motions, and other important dates.
- Implemented e-filing procedure for court documents and legal pleadings with court clerk on behalf of the law firm.
Novoa Medical Services
Medical Receptionist
03.2023 - 08.2023
Job overview
- Patient scheduling and service
- Surgical assistant and scribe
- Payment processing and collections
- Insurance claims processing and validation
- Management of patients' medical charts and digital databases
- Manage physician's and clinical scheduling
- HIPAA-compliant communications and scheduling coordination with medical partners
Rock Solid Protection LLC
Human Resources Manager
05.2020 - 01.2023
Job overview
- Oversaw legal compliance with federal, state, and local laws and regulations in conjunction with company policies and procedures
- Recommended, initiated, and finalized actions regarding faculty and staff position management, compensation, employment postings, hiring proposals, and new hire onboarding
- Managed employee disputes by applying conflict-resolution techniques
- Guided leaders and employees on company policies, programs, benefits, and salary administration
- Maintained payroll and benefits for employees in various locations and reduced financial discrepancies via auditing techniques
- Organized and led staff orientation programs and training to promote collaboration
- Motivated employees through special events, incentive programs, and constructive feedback
Rock Solid Protection LLC
Security Supervisor
05.2020 - 01.2023
Job overview
- Supervised a team of security officers and managed scheduling and performance evaluations
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Analyzed and investigated incidents
- Led team of 70 guards in monitoring high volume of bar custumers during peak hours and days
- Oversaw staff timekeeping entries and reports in QuickBooks Time
- Kept team compliant with security protocols and appearance standards
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans
- Submitted documentation for weekly payroll, managed schedules and enforced policies
- Maximized data collection, accuracy scores and recorded, stored, and analyzed security information with zero discrepancies
Rock Solid Protection LLC
Private Investigator
05.2020 - 01.2023
Job overview
- Uploaded all evidence into case management system each day
- Collected documentation such as witness statements, video recordings, and photographs to support case findings
- Worked flexible hours, night, weekend, and holiday shifts
- Compiled exceptional notes on the behaviors of subjects and collected documentation
- Produced professional reports outlining findings of cases, expenses incurred, and any important incidents
Green Family Dental
Receptionist /Registered Dental Assistant
10.2017 - 05.2021
Job overview
- Surgical, endodontic, and general dentistry chair-side functions
- Exposing and developing radiography images for diagnostic purposes
- Sterilization of medical equipment, stock management, and operatory preparation
- Educated patients on effective strategies for maintaining optimal oral hygiene
- Supervised the clinic's schedules and calendars
- Ensured equipment functionality through proactive maintenance, troubleshooting, and coordinating repair services as necessary
Clint Family Dental
Receptionist /Registered Dental Assistant
10.2012 - 10.2017
Job overview
- Surgical, endodontic, and general dentistry chair-side functions
- Sterilization of medical equipment, stock management, and operatory preparation
- Educated patients on effective strategies for maintaining optimal oral hygiene
- Dental supply inventory management
- Recorded patients' health histories, documentation of symptoms and orders; and pulled up records from prior visits for dentists to view and evaluate
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Education
Strayer University, El Paso, TX
Bachelor Of Applied Science from Criminal Justice
03.2029
Vista College, El Paso, TX
Associate of Applied Science from Criminal Justice
12.2019
Socorro High School, El Paso, TX
High School Diploma
Skills
- Proficient in Microsoft Office's suite of products
- CRM database management
- Customer service centric
- Employee and client scheduling
- Modernization project management
- HR and personnel management
- Strong listening and communication skills
- Strategic planner
- Prioritization of deadlines
- Fully bilingual - English and Spanish
Timeline
Legal Secretary
Jim Darnel Law Office P.C.
08.2023 - Current
Medical Receptionist
Novoa Medical Services
03.2023 - 08.2023
Human Resources Manager
Rock Solid Protection LLC
05.2020 - 01.2023
Security Supervisor
Rock Solid Protection LLC
05.2020 - 01.2023
Private Investigator
Rock Solid Protection LLC
05.2020 - 01.2023
Receptionist /Registered Dental Assistant
Green Family Dental
10.2017 - 05.2021
Receptionist /Registered Dental Assistant
Clint Family Dental
10.2012 - 10.2017
Strayer University
Bachelor Of Applied Science from Criminal Justice
Vista College
Associate of Applied Science from Criminal Justice
Socorro High School
High School Diploma
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