Overview
Work History
Education
Skills
Languages
Refrences
Timeline
Generic

Laura Villamar

Distrito Nacional ,Santo Domingo

Overview

5
5
years of professional experience

Work History

Email Support Representative

Horatio
Distrito Nacional , Santo Domingo
06.2023 - 04.2024
  • Monitored email queues and responded quickly to customer requests.
  • Assessed customer satisfaction levels after each interaction.
  • Maintained accurate records of customer interactions and transactions.
  • Provided customers with product information, pricing, and availability details.

Customer Service and Scheduling Coordinator

TLC
Santo Domingo
05.2021 - 02.2023
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Set and confirmed customer appointments.

Customer Service Representative

Concentrix
Santo Domingo
05.2019 - 04.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone and emails.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Some College (No Degree) - Industrial Psychology

Universidad Pedro Henriquez Urena
Santo Domingo

Skills

  • Email management
  • Customer relationship management
  • Product knowledge
  • Record keeping
  • Troubleshooting
  • Client communication
  • Schedule coordination
  • Data entry
  • Quality assurance
  • Team collaboration
  • CRM software
  • Typing speed

Languages

English
Professional
Spanish
Professional

Refrences

  • Jennifer Christopher - 8095456472
  • Ricardo Tejada: 8492143098

Timeline

Email Support Representative

Horatio
06.2023 - 04.2024

Customer Service and Scheduling Coordinator

TLC
05.2021 - 02.2023

Customer Service Representative

Concentrix
05.2019 - 04.2021

Some College (No Degree) - Industrial Psychology

Universidad Pedro Henriquez Urena

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