Laura Villarreal
Summary
Dedicated and reliable Data Entry Clerk with over 21 years of experience in data entry and lockbox operations, demonstrating exceptional adaptability across diverse work environments. Proven track record of effective collaboration within teams, complemented by the ability to excel independently. Recognized for rapid learning and meticulous attention to detail, along with a strong commitment to enhancing customer service skills that drive operational efficiency. Focused on delivering high-quality results while positively contributing to organizational objectives and fostering a culture of excellence.
Overview
30
30
years of professional experience
Work History
Data Entry Clerk
Wells Fargo
09.2019 - Current
- Demonstrating team work in meeting customer deadlines.
- Identified data entry errors to prevent customer dissatisfaction.
- Follow all internal security procedures to ensure accordance with, HIPPA.
- Check source documents for appropriate lockbox entry.
- Reviwed EOBs (explanation of benefits) to ensure appropriate lockbox and free of love checks.
- Demonstrated time management in meeting customer deadlines accurately.
- Improved customer errors from entering into customer accounts.
- Accurately assist other team members in entering appropriate account invoices and payment amounts.
- 17,000 keystrokes per hour Maintaining exceeding levels of quality and production.
- Followed established procedures to enter and process data correctly.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Operations Clerk
Wachovia
04.1995 - 03.2010
- Coordinated daily operations with team members to streamline workflow and improve service delivery.
- Developed training materials for new hires, facilitating smooth onboarding and knowledge transfer.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Enhanced operational efficiency by streamlining processes and implementing organizational improvements.
- Processed high-volume lockbox transactions with accuracy and efficiency.
- Ensured compliance with banking regulations and internal controls.
- Promoted a positive work environment by actively participating in team meetings and discussions related to process improvements.
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
- Managed workload effectively under tight deadlines, ensuring prompt completion of assigned tasks without compromising quality standards.
- Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
Education
High School Diploma -
La Puente High School
La Puente, CA01.1998
Skills
- 15 years of work experience in lockbox
- Able to use Alphanumeric data entry at a fast pace
- Flexible
- Able to multitask and prioritize tasks and responsibilities
- Able to demonstrate strong leadership skills
- Team Player
- Able to comply with deadlines in a timely and efficient manner
- Eager to learn new skills
- Fluent in English and Spanish(both verbal and writing)
- Able to demonstrate great verbal, written, and interpersonal communication skills
- Quick learner
- Able to work in a fast paced environment
- Detail oriented and organized
- Proficient in word and excel
- Scanning of documents and checks
Languages
Spanish
Timeline
Data Entry Clerk
Wells Fargo
09.2019 - Current
Operations Clerk
Wachovia
04.1995 - 03.2010
High School Diploma -
La Puente High School
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