Summary
Overview
Work History
Education
Skills
Timeline
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Laura Vinasco

Remote,FL

Summary

Results-driven individual with a proven track record of consistently delivering high-quality work. Recognized for exceptional communication and teamwork abilities. Always strives to achieve company goals and provide exceptional service. Committed to continuous learning and professional development, constantly seeking opportunities to enhance skills and stay ahead in the industry.

Overview

4
4
years of professional experience

Work History

Team Lead/Chat Support

Sephora
02.2022 - Current
  • Promote teamwork across departments and support team decisions, including handling disagreements and conflicts constructively
  • Display excellent client interaction, resulting in client trust and confidence
  • Identify, analyze and effectively solve the client problems in a timely manner
  • Extremely task-oriented; assists teams to maintain focus and work towards stated goals
  • Ensuring compliance with policy procedures and commitment for operational excellence to the client experience
  • Supporting the department with leadership, maintaining responsibility and guidance for leading the team
  • Recognize exceptionalism and reward accomplishments
  • Meet commitments and accomplish goals while going beyond individual assignments to ensure team goals met
  • Taking ownership to analyze, identify needs and provide recommendations for improvement in all applicable areas, including training, quality assurance, process improvement, systems and overall business.

Customer Success

Zara - Global Response
03.2021 - 10.2021
  • Respond to client requests/inquiries via chat and emails including product purchases, service & quality inquiries, order status, product information and general client support issues
  • Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
  • Strong desire to be helpful and take ownership to resolve customer situations
  • Team player, consistent and responsible
  • Amazing combination of nimble thinking, high energy, passion and persistence; resourcefulness
  • Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
  • Ensuring alignment with commitment and passion for operational excellence and unequaled client experience
  • Presenting reports and updates to the leadership team
  • Delegated work to staff, setting priorities and goals.

Education

Data Analytics -

WGU
Remote

Skills

  • Leadership/Communication Skills
  • Organizational Skills
  • 80 Words per minute
  • Microsoft Office knowledge
  • Time Management
  • Client Relationship Management
  • Data Analysis Knowledge

Timeline

Team Lead/Chat Support

Sephora
02.2022 - Current

Customer Success

Zara - Global Response
03.2021 - 10.2021

Data Analytics -

WGU

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Laura Vinasco