LAURA VITARELLI
New York
Summary
Offering exceptional organizational and interpersonal skills in high-demand, client-facing environments. Natural ability to adapt and learn quickly, manage multiple tasks, coordinate events, and provide high-quality service to high net-worth individuals. Seeking to transition into a new field where these versatile skills can contribute to exceptional client experiences and drive sales.
Overview
6
6
years of professional experience
Work History
Luxury Lifestyle Manager
AMPM Group
03.2024 - Current
- Responsible for curating bespoke travel experiences for40+ high-profile members and HNWIs, that epitomize luxury, exclusivity, and providing unparalleled service for our members
- Handle all facets of travel, including restaurant reservations, private jet charters and commercial flights, yacht charters, hotel and luxury villa bookings, transportation bookings, and excursion bookings
- Lead the planning and execution of luxury corporate and private events, ranging from intimate gatherings to large-scale events, while collaborating with top-tier vendors and venue managers, and negotiating pricing
- Perform administrative duties, such as maintaining records of bookings made, updating our CRM databases, scheduling and leading team meetings, and managing calendar invites
- Successfully signed on my private client to AMPM Group, who spent $640,000 with the company in the member's first two months alone
- Weekly outreach: scheduling in-person meetings with hotels, restaurants, and vendors to maintain relationships, resulting in higher commissionable rates for our client bookings
Hospitality Coordinator
Conrad Midtown
11.2023 - 03.2024
- Oversaw all front-of-house operations in the hotel including Front Desk, Concierge, and Dabble (restaurant)
- Worked with banquet managers, sales team, and guest relations manager to ensure that all customer special requests and amenities were met, as well as special event bookings
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions
- Responsible for coaching, evaluating, and providing leadership to all team members, ensuring that the business policies and procedures are being followed
Director of Hospitality
SLS Hotels
01.2022 - 09.2023
- Created and maintained relationships with top concierge services in the area
- Collaborated with marketing team on promotional campaigns aimed at increasing business opportunities
- Worked weekly with CEO and CFO to brainstorm ideas for new business development
- Outsourced a company that provides the Florida locations with custom influencer marketing, unique to the business needs, increasing traffic flow, and brand awareness
- Coached, evaluated, and provided leadership to all team members, focusing on speed of service, productivity, efficiency, and creating the unique environment that is on brand to the company
- Completed walk-thru reports weekly (lighting/ambiance, music level, DOH check-list, storage spaces, cleanliness, organization)
- Maintained guest relations and customer satisfaction
Event Coordinator
Jet Set Events, Inc
10.2018 - 01.2020
- Oversaw all aspects of event production from conception through completion
- Negotiated contracts with vendors related to event production needs, such as catering, decorating/floral arrangements, and entertainment services
- Maintained a database of contacts and vendors related to various aspects of event production
- Organized meetings with clients, coordinated operations with event staff, booked venues, designed and printed event material, and managed budgeting
- Acquired6 new venues, including Playboy Club NY, Red Rabbit, Mykonos Blue, Sidebar, and1 Oak, using personal and professional connections
Education
Advertising and Marketing Communications
Fashion Institute of Technology
01.2020
Skills
- Event planning
- Multitasking and organization
- Continuous improvement
- High volume environments
- Problem-solving
- Excellent customer service skills
- Itinerary planning
- Relationship management
- Vendor negotiation
- Travel industry expertise
Timeline
Luxury Lifestyle Manager
AMPM Group
03.2024 - Current
Hospitality Coordinator
Conrad Midtown
11.2023 - 03.2024
Director of Hospitality
SLS Hotels
01.2022 - 09.2023
Event Coordinator
Jet Set Events, Inc
10.2018 - 01.2020
Advertising and Marketing Communications
Fashion Institute of Technology
Similar Profiles
Deep DasDeep Das
Logistics Supervisor at AMPM Group of Companies LtdLogistics Supervisor at AMPM Group of Companies Ltd
Daniel JonesDaniel Jones
Sales Representative at AmPmSales Representative at AmPm
Leann SpoonerLeann Spooner
Assistant Manager at AMPM Arco Gas StationAssistant Manager at AMPM Arco Gas Station