LAURA V. MARTINEZ
Ossining
Summary
Empathic and collaborative individual with outstanding communication and interpersonal skills to cultivate and sustain strong relationships seeking a position within the community. Professional with background in coordinating complex cases, ensuring seamless operations, and effective client management. Known for strong communication, analytical skills, and problem-solving abilities. Consistently delivers results through team collaboration and adaptability in fast-paced environments. Skilled in conflict resolution, documentation, and maintaining client confidentiality.
Overview
15
15
years of professional experience
Work History
Case Coordinator
Neighbors Link
Mount Kisco, NY
07.2024 - Current
- Coordinated case management activities for diverse client needs, ensuring timely service delivery.
- Developed individualized service plans by assessing client situations and identifying resources.
- Facilitated communication between clients, service providers, and community organizations to enhance support networks.
- Streamlined intake processes to improve efficiency and reduce wait times for clients seeking services.
- Assisted with making/managing appointments.
- Traveled to 3 locations and service clients from surrounding areas.
- Provided crisis support.
- Maintained accurate and up-to-date client records and documentation.
- Ensured compliance with organizational policies and confidentiality regulations.
Patient Care Coordinator
Maze Mens Sexual & Reproductive Health
10.2022 - 06.2024
- Greet and check-in patients upon arrival- schedule patients for follow-ups- take payment if necessary for office visit
- Call and verify eligibility for insurance, as well as verify that all information for patient is accurate
- Scan insurance card, ID, and/or proper paperwork, if applicable, to patient’s chart
- Communicate with patients via company patient portal-input medication refill requests-leave message for provider
- Receive and send out medical records when requested either by fax or mail-collect payment if applicable
- Send emails regarding specific appointments and patient portal activation letter
- Answer calls and transfer if needed to the requested department
- Print out new patient forms for provider and take picture of patient to input in chart-scan incoming faxes to patient’s chart
- Take incoming Spanish speaking potential patients and current patients when applicable-translate paperwork if needed
Patient Experience Associate
Westmed Medical Group
12.2021 - 09.2022
- Greet and check-in patients upon arrival. A mask is to be issued following COVID-19 protocols.
- Verify and call eligibility when needed for insurance, as well as verify all information of patient is accurate in system. Scan insurance cards into patients’ charts.
- Communicate with patients via company platform Solution Reach and verify appointments.
- Schedule new appointments and direct/assist patients when needed.
- Addresses and resolves any problems that a patient may have.
- Collect co-pays and fees for service and enter payment information into patient records.
- Answer calls and respond to any questions patients may have about doctors and/or their appointments.
Primary Teacher
Waterfront Montessori
09.2017 - 06.2021
- Teach groups of six to twenty-four students ages 3 to 9 creating lesson plans in various subjects with clear instructional objectives that are in line with state common core and the mission of Montessori schooling of encouraging and developing students’ skills independently.
- Adapt teaching methods such as the use of depth of knowledge levels (DOK), protocols, stations, project-based assessments, rubrics, exit slips, and materials to meet all students’ varying needs and maximize learning.
- Screen and interview prospective students by introducing them to the learning environment and relating findings to review and determine their knowledge.
- Administer and assess formative and summative assignments to evaluate students’ progress, report progress using Montessori Compass software and SSP Platform.
- Manage classroom technology such as Google Classroom to send announcements and/or post student assignments and organizing daily Zoom virtual classroom meetings.
Activities Coordinator
Senior Spirit of Jersey City
08.2011 - 09.2017
- Supervise groups of twelve to sixty members ages 21 and above, organizing activities to manage their mental, physical, and emotional wellbeing, as well as promoting program engagement.
- Screen members upon pre-admission to the facility to note their mental capacity, answer a high volume of calls, use Microsoft Excel to track members’ attendance in the program, direct members to their designated location.
- Assure quarterly notes, incidents, and concerns were placed into the members’ charts, located at the nurses’ station.
- Aid members in running errands, helping them get on/off their mode of transportation.
Education
Bachelor of Arts - Psychology
New Jersey City State University
01-2016
Associate of Arts - Special Education
Hudson County Community College
01-2012
Skills
- High fluency in English and Spanish (read, write, speak, translate fluently)
- Superior professional decision-making and judgment skills
- Continuous professional development and strong collaborative skills
- Exceptional leadership and organization skills
- Highly proficient in Microsoft Office applications (Word, Excel, PowerPoint, Teams, Outlook, and more)
- Can type 50 WPM
- Data collection
- Case documentation
- Active listening strengths
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Coordinator
Neighbors Link
07.2024 - Current
Patient Care Coordinator
Maze Mens Sexual & Reproductive Health
10.2022 - 06.2024
Patient Experience Associate
Westmed Medical Group
12.2021 - 09.2022
Primary Teacher
Waterfront Montessori
09.2017 - 06.2021
Activities Coordinator
Senior Spirit of Jersey City
08.2011 - 09.2017
Associate of Arts - Special Education
Hudson County Community College
Bachelor of Arts - Psychology
New Jersey City State University