Laura Volker
Hutchinson,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate Team Leader
Old Navy
08.2020 - 03.2022
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Educated customers on current promotional offerings and products using persuasive selling tactics to achieve and exceed monthly sales goals.
- Increased sales by 10%
Private Nanny
Lily Vanhousen
04.2022 - 10.2022
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for child.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Personal Home Care Aide
Home Instead
11.2022 - 04.2023
- Monitored changes in clients' conditions to report concerns to supervisor
- Assisted clients with living independently through skill building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
Receptionist
Phoenician Salon And Day Spa
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Operated multi-line telephone system to answer and direct high volume of calls
- Handle cash transactions and maintain sales and payment records accurately
Education
Business Administration
Central Community College
Kearney, NEHigh School Diploma -
Kearney High School
Kearney05.2021
Skills
- Conflict Resolution
- Verbal Communication
- Sales Training
- Sales Goal Attainment
- Merchandise Display
- Motivational Leadership
- Cash Handling Accuracy
- Multitasking Strengths
- Listening Skills
- POS Inventory System Operation
- Computer Proficiency and Microsoft Office
- Customer Service
- Adaptable and flexible
- Documentation and reporting
- Bookkeeping
- Telephone skills
Certification
Employee of the month- Old Navy (August 2022)
Type: 60 WPM
Timeline
Receptionist
Phoenician Salon And Day Spa
05.2023 - Current
Personal Home Care Aide
Home Instead
11.2022 - 04.2023
Private Nanny
Lily Vanhousen
04.2022 - 10.2022
Sales Associate Team Leader
Old Navy
08.2020 - 03.2022
Business Administration
Central Community College
High School Diploma -
Kearney High School
Employee of the month- Old Navy (August 2022)
Type: 60 WPM
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