Summary
Overview
Work History
Education
References
Timeline
Generic

Laura Vondrak

Saint Augustine,FL

Summary

In every job I've ever held, the things I'm known for most are my character, dedication, ability to learn fast, and ability to process whatever I'm doing accurately and as fast as possible. The common thread I have in every job is my love of providing the best customer service. Whether it was working at Moe's Southwest Grill as a young adult or being a manager at a major background check company, the way I treat customers is the same. Every interaction, from the time I greet them to the time they walk out the door, is important.

Overview

18
18
years of professional experience

Work History

Consultant

Green Insurance
Jacksonville, FL
08.2023 - 12.2024
  • Assisted the client in providing services to a larger mass of customers.
  • Developed and implemented plans tailored to client needs.
  • Analyzed client processes, created an automated system that will be easily replicated each year.
  • Transferred all of the clients' customer information from multiple previous locations to the new automated system.

Consultant

SC Builders
Jacksonville, FL
06.2023 - 06.2023
  • Organized company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Reviewed existing policies and procedures to suggest necessary improvements.

Criminal Team - Operations Manager

American DataBank
Denver, CO
10.2012 - 03.2023
  • Managed the Operations Department, which included all background checks, the AST department, and the Immunization Department (Complio).
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly, and solution-based service.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Coordinated with other departments, including Sales, Client Success Team, Project Management, and IT, to ensure efficient operations.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collaborated with team leaders on quality audits.
  • Encouraged all team members to bring creative solutions to the table when building various client websites.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed staffing needs through selection, onboarding, training, and disciplinary action as necessary.

Bookseller

Barnes And Noble Bookstore
Jacksonville, FL
10.2009 - 07.2012
  • Cashier (purchases, returns, holds, online purchase assistance).
  • Customer service phone calls.
  • Assisted customers in finding the exact books they were looking for, or made recommendations.
  • End-cap merchandising, as well as setting up different displays throughout the store, depending on how popular or aesthetically pleasing they were.
  • Constantly in a state of "recovery/reset" for all items to look as neat as possible at all times.
  • Restocking shelves.
  • Inventory once per year.

Crew Member

Moe's Southwest Grille
Jacksonville, FL
04.2007 - 03.2009
  • Cashier
  • Cooked and prepared food according to the standards set by the company.
  • Received and processed food deliveries.
  • Cleaned all workstations, dishes, and customer-facing areas.
  • Provided swift and exuberant customer service

Education

Some College (No Degree) -

Florida State College at Jacksonville
Jacksonville, FL

References

Christina Reyes 

Vice President - SC Builders

(904)424-8359

Stephen Nichols

Green Insurance

(904)699-7265

Timeline

Consultant

Green Insurance
08.2023 - 12.2024

Consultant

SC Builders
06.2023 - 06.2023

Criminal Team - Operations Manager

American DataBank
10.2012 - 03.2023

Bookseller

Barnes And Noble Bookstore
10.2009 - 07.2012

Crew Member

Moe's Southwest Grille
04.2007 - 03.2009

Some College (No Degree) -

Florida State College at Jacksonville

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Laura Vondrak