Laura Vought
Straughn,IN
Summary
Dynamic and dedicated Home Childcare Provider with a strong background in early childhood education at Alexandria. Expert in activity planning and positive reinforcement, fostering children's growth through engaging, customized care plans. Proven ability to ensure safety and well-being while promoting creativity and learning in a nurturing environment.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Diligent [Desired Position] with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
23
23
years of professional experience
Work History
Home Childcare Provider
Alexandria 765/624-6443 and Dustin Hancock 765/624-8810
5469 E. CR. 700 S. Straughn, IN 47387
01.2013 - Current
- Provided nurturing care and support for children in a home environment.
- Developed and implemented daily educational activities tailored to individual needs.
- Ensured safety and well-being of children through vigilant supervision and safety protocols.
- Managed meal preparation, focusing on balanced nutrition and dietary restrictions.
- Adapted routines to address changing needs and preferences of children in care.
- Maintained organized records of daily activities, meals, and developmental milestones.
- Developed engaging activities to help children learn and grow.
- Encouraged physical activity with outdoor excursions like visits to local parks or nature walks around the neighborhood.
- Developed customized care plans to address the individual needs of each child, ensuring their well-being and growth.
Home Care Provider
Ben Mills 765/524-3924
01.2024 - 06.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual client needs and preferences.
- Administered medication and monitored health conditions to maintain client well-being.
- Collaborated with families to provide updates on client progress and address concerns.
- Implemented effective communication techniques to build trust with clients and families.
- Maintained accurate documentation of client care activities and health changes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Trilogy Health: Glen Oaks Nursing Facility
Glen Oaks Health and Rehabilitation
New Castle, Indiana
02.2020 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and implemented engaging recreational programs for residents, enhancing community involvement.
- Coordinated daily activities and events, ensuring alignment with residents' interests and preferences.
- Collaborated with interdisciplinary teams to assess needs and promote holistic wellness initiatives.
- Evaluated program effectiveness through resident feedback, refining offerings to improve satisfaction levels.
- Organized special events and celebrations, strengthening community ties among residents, families, and staff.
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Implemented creative problem-solving strategies when faced with unexpected challenges or changes in circumstances during planned activities.
- Facilitated connections among participants by creating opportunities for social interaction both within activities themselves and in more informal settings.
Manager, Sales and Customer Support
Subway Sandwich Shop Linda Erwin 765/987-2007
Knightstown Indiana
09.2013 - 10.2015
- Implemented inventory management system, reducing stock discrepancies and optimizing supply chain efficiency.
- Mentored staff on best practices for customer engagement, enhancing overall satisfaction levels significantly.
- Conducted regular performance evaluations, providing constructive feedback to improve individual and team effectiveness.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Built relationships with customers and community to establish long-term business growth.
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Managed cash register operations ensuring accurate transactions and maintaining balanced drawers.
- Trained new staff on company policies, procedures, and effective customer interaction techniques.
- Implemented process improvements to enhance order accuracy and reduce wait times for customers.
- Maintained compliance with health and safety regulations while preparing food items for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Coordinated staff schedules, ensuring adequate coverage during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Administrative Assistant
Indiana Dept. of Corrections
Pendleton, IN
01.2006 - 01.2008
- Coordinated daily office operations to enhance workflow efficiency.
- Managed scheduling and communication for administrative staff and department personnel.
- Developed and maintained electronic filing systems to ensure data accuracy and accessibility.
- Streamlined office procedures, resulting in improved response times for internal requests.
- Collaborated with various departments to support compliance with operational policies and procedures.
- Prepared reports and documentation for departmental meetings, ensuring clarity and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
Eligibility Coordinator
Indiana FSSA
Rushville, IN
07.2003 - 12.2006
- Evaluated eligibility applications for various state assistance programs, ensuring compliance with regulations.
- Collaborated with cross-functional teams to streamline application processes, enhancing overall efficiency.
- Provided training and mentorship to new staff on eligibility determination protocols and software systems.
- Analyzed client data to identify trends, improving service delivery and response times for applicants.
- Developed and implemented strategies for outreach programs, increasing awareness of available assistance services.
- Maintained accurate records in state databases, ensuring data integrity and timely updates for case management.
- Coordinated with external agencies to facilitate resource sharing, optimizing support for eligible individuals and families.
- Improved client satisfaction by efficiently managing eligibility cases and providing timely updates.
- Maintained up-to-date knowledge of federal, state, and local regulations to ensure accurate eligibility determination.
- Adapted quickly to policy changes or updates in regulations by revising application review procedures accordingly.
- Provided exceptional customer service by addressing inquiries and concerns from applicants and other stakeholders in a timely manner.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
No Degree - Business Administration
Purdue North Central
Westville, IN06-1994
High School Diploma -
Shelbyville Central High
Shelbyville, TN05-1987
Skills
- Hygiene and cleanliness
- Early childhood education
- Language skills
- Activities planning
- Creative play techniques
- Activity planning
- Curriculum planning
- Positive reinforcement
- Special needs experience
- Outing management
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Dedicated team player
- Resourceful
- Office administration
- Prioritizing work
- Excel spreadsheets
- Front office management
- Document management
- Documentation and reporting
- Meticulous attention to detail
- Multi-line phone proficiency
- Spreadsheet creation
- Spreadsheet management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
- Developer and Manager of the “LocustGrove-Church.com,” website published weekly.
Timeline
Home Care Provider
Ben Mills 765/524-3924
01.2024 - 06.2025
Trilogy Health: Glen Oaks Nursing Facility
Glen Oaks Health and Rehabilitation
02.2020 - 05.2022
Manager, Sales and Customer Support
Subway Sandwich Shop Linda Erwin 765/987-2007
09.2013 - 10.2015
Home Childcare Provider
Alexandria 765/624-6443 and Dustin Hancock 765/624-8810
01.2013 - Current
Administrative Assistant
Indiana Dept. of Corrections
01.2006 - 01.2008
Eligibility Coordinator
Indiana FSSA
07.2003 - 12.2006
No Degree - Business Administration
Purdue North Central
High School Diploma -
Shelbyville Central High