Laura Wallace
Fowlerville,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Senior Manager, Account Management
Kem Krest
Brighton, MI
05.2024 - Current
- Manage a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Identify areas of improvement within existing operations through process analysis and benchmarking studies.
- Direct cross-functional teams in developing innovative solutions to complex problems.
- Conduct regular performance appraisals for direct reports to provide feedback on their work performance.
- Establish effective communication channels between different departments within the organization.
- Represent the organization at conferences or trade shows as an expert speaker on relevant topics.
- Establish and maintained relationships with key stakeholders to support business objectives.
- Report to executive leadership on performance metrics, challenges, and strategic opportunities.
National Account Manager
Kem Krest
Brighton, MI
10.2017 - 05.2024
- Managed new and existing customer relationships daily while growing the business within these customers
- Contributed to meeting customer goals as well as company targets
- Provided daily support to customer on dealer inquiries and new projects while proactively reviewing ways to grow the current business regularly
- Provided quarterly reviews to customer to present wins and opportunities for improvement to business as a whole
- Acquired and vet new opportunities with prospective customers
- Directed internal team in new product launches as well as improvement of existing processes
- Managed quoting new business requests in our manufacturing business
- Worked aggressively to meet and exceed personal goals as well as company sales goals.
Inside Sales Supervisor
Corrigan Oil Company
Brighton, MI
02.2013 - 09.2017
- Provided daily internal support and assist with relationship management for the outside sales team.
- Currently, I direct the existing support team on projects requested by a 30-member sales group, as well as executive management.
- Reviewed and approved asset return on investment reviews.
- Processed and presented quotes and program proposals to customers on behalf of sales.
- Interacted with multiple departments to implement process improvements throughout the company.
National Sales Account Manager
Excelda Manufacturing
Brighton, MI
01.2012 - 02.2013
- Effectively managed daily relationships for established company accounts in the automotive industry.
- Charged with growing existing business portfolios and meeting both customer and company objectives.
- Led solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel to execute plans.
- Developed annual marketing plans and product release schedules with customers to achieve business growth and profitability targets.
- Proactively assessed, clarified, and validated customer needs on an ongoing basis
Sr. Sales Project Coordinator
Excelda Manufacturing
Brighton, MI
11.2004 - 12.2011
- Responsible for launching multiple projects and programs for new and existing customers through coordination of schedules and resources based on company priorities
- Developed and implemented plans to achieve sales-directed goals and increase customer business
- Directed teams of ten or more people daily to keep time lines on track
- Reported progress to both customer and company management
- Worked in conjunction with sales to develop and improve customer relations
- Defined and established position for the company, now a department of five members.
Business Office Manager
Muirwood Apartments
Farmington Hills, MI
05.2002 - 11.2004
- Oversaw associate group responsible for customer service and lease retention
- Addressed resident issues pertaining to personal and community living spaces
- Negotiated renewals and rental rates with existing and future customers
- Processed payroll for a staff of 25.
Education
Bachelor of Science, Merchandising Management -
Michigan State University
East Lansing, MISkills
- Microsoft Applications including Dynamics 365
- JD Edwards
- Membrain - CRM tool
- Mondaycom - Project Management platform
- Cross-Functional Communication
- Reporting management
- Organizational improvement
- Cross-functional team leadership
Skills
Microsoft Word, Excel, Power Point, Membrain, Monday.com
References
Available upon request
Training
- MDX CARE training course - how to be a better manager
- Monday.com through partnership with Polished Geek
- Franklin Covey’s Project Management Training
- Franklin Covey’s 7 Habits for Managers
References
References available upon request.
Timeline
Senior Manager, Account Management
Kem Krest
05.2024 - Current
National Account Manager
Kem Krest
10.2017 - 05.2024
Inside Sales Supervisor
Corrigan Oil Company
02.2013 - 09.2017
National Sales Account Manager
Excelda Manufacturing
01.2012 - 02.2013
Sr. Sales Project Coordinator
Excelda Manufacturing
11.2004 - 12.2011
Business Office Manager
Muirwood Apartments
05.2002 - 11.2004
Bachelor of Science, Merchandising Management -
Michigan State University
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