Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laura Walls

Laura Walls

Hustonville

Summary

A versatile employee with over 15 years of customer service experience. One of which exemplifies exceptional time management, is a quick learner, and catches on to tasks fast. Having these skills allows me to transition into a new position seamlessly.

Overview

16
16
years of professional experience

Work History

21st Century Coordinator

Highland Elementary School
09.2023 - Current
  • Established and maintained positive relationships with community and school partners sharing a vision for Lincoln County students.
  • Met students' needs by leveraging data to tailor out-of-school time programs.
  • Created structured programs to enhance academic support outside school hours.
  • Recognized non-financial resources from schools and communities to enhance the 21st Century Community Learning Center program.

Customer Service Representative

UTG
12.2009 - 08.2023
  • Company Overview: Oversaw administration processes for various life insurance entities within UTG's network.
  • Provided customer support for diverse needs, including updating personal information and changing ownership.
  • Provided compassionate support to clients dealing with loss.
  • Provide support during claims processing.
  • Administered multiple life insurance companies including Universal Guaranty Life Insurance, IdeaLife Insurance, and Genworth Life and Annuity Insurance Company.

Class D Coordinator

Lincoln County Regional Jail
11.2015 - 12.2018

*Managed oversight of facility's state detainees.

*Supported state detainee management by ensuring timely submission of movement reports to relevant authorities.

*Directed operations involving state detainees in

facility and community, contingent on custody

levels.

*Compiled and forwarded monthly detainee

workday data to appropriate authorities.

*Managed Class D Coordinator duties, including

report processing and inmate account updates.

*Ensured inmates had access to canteen purchases.

Conducted systematic reviews to verify stock

consistency with records.

*Conducted weekly commissary order pulling and

completed order fulfillment.

*Maintained full stock by managing supply orders

and database entries.

*Enhanced auditor comprehension through

meticulous documentation of inventory issues and

resolutions.

*Promoted transparency in operations by elucidating

the purpose and execution of all activities.

Education

High School - General Studies

Lincoln County High School
Stanford
05.2005

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Relationship building
  • Discretion and confidentiality
  • Scheduling and calendar management
  • Recordkeeping
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

21st Century Coordinator

Highland Elementary School
09.2023 - Current

Class D Coordinator

Lincoln County Regional Jail
11.2015 - 12.2018

Customer Service Representative

UTG
12.2009 - 08.2023

High School - General Studies

Lincoln County High School