Laura Walter
McCook,NE
Summary
Dedicated MBA candidate with over fifteen years of supervisory and leadership experience. Offering strong decision-making skills to manage multiple, concurrent tasks. Strong public service commitment.
Overview
29
29
years of professional experience
Work History
RETAIL WEB ANALYST
NEBRASKA PUBLIC POWER DISTRICT
07.2021 - Current
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Reached all-time high of approximately 50,000 registered users in portal
- Developed numerous processes relating to solving of portal customer issues, views, and overall portal performance
- Collaborated with specialists to increase their knowledge and efficiency as it relates to customer service utilizing our self service options
- Collaborated with management and specialists to help increase utilization of our customer service self service options
CUSTOMER SERVICE SPECIALIST
NEBRASKA PUBLIC POWER DISTRICT
09.2019 - Current
- Performing as one of pioneers of Customer Service Virtual Lobby (Kearney Pilot Virtual Lobby)
- Training as Distribution Support Specialist
- Concur SME (Subject Matter Expert)
- Strong Centralized Customer Care Center skills, as primary year of employment was spent fielding call center calls from McCook Office
- Process service order requests, billing/payment/rate inquiries, outage reporting, review meter exceptions, disconnections of residential and commercial properties, Landlord reviews and collection calls; Monthly reports which includes Poor Credit with no Deposit and Extended Due Date report
- Assist other geographic areas by covering for NPPD employees either in Customer service duties and/or Distribution support duties for staffing needs
- Help promote NPPD through various public service activities.
OFFICE MANAGER
WALTER CATTLE COMPANY
01.2013 - 12.2020
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Maintained computer and physical filing systems.
RADIOLOGY MANAGER
CITIZENS MEDICAL CENTER
07.2013 - 09.2014
- Wrote, implemented and managed all radiology policies
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records
- Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff
- Managed team of 6-8 employees, overseeing hiring, training, and professional growth of employees
- Developed rapport with physicians, patients, and staff to build patient volumes.
SUPERVISOR
GOOD SAMARITAN HOSPITAL
06.1994 - 02.2002
- Supervised start-up of Kearney Imaging Center (joint venture between Good Samaritan Hospital and Great Plains Radiology Services); Responsible also for start-up and coordination of mammography program between Good Samaritan and Cozad Community Hospital
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Prepared and managed work schedules, vacation and sick time accurately on weekly basis
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
MBA - Business Administration
University Of Nebraska At Kearney
Kearney, NE05.2001
Bachelor of Science - RADIOGRAPHY
University of Nebraska At Kearney
Kearney, NE05.1994
Skills
- Safety commitment
- Relationship building
- Interdepartmental team coordination
- Development of policies and procedures
Public Service Community Involvement
- Active member of the Memorial United Methodist Church Youth Board
- Volunteer McCook Food Pantry
- Active member of the McCook Elementary/Junior High/High School PTO
- Active member ARRT and ASRT
- Recently associated with the Mid-Plains Community College adopt an athlete program
- Prior active member of the McCook Chamber of Commerce Education Committee
References
References available upon request
Timeline
RETAIL WEB ANALYST
NEBRASKA PUBLIC POWER DISTRICT
07.2021 - Current
CUSTOMER SERVICE SPECIALIST
NEBRASKA PUBLIC POWER DISTRICT
09.2019 - Current
RADIOLOGY MANAGER
CITIZENS MEDICAL CENTER
07.2013 - 09.2014
OFFICE MANAGER
WALTER CATTLE COMPANY
01.2013 - 12.2020
SUPERVISOR
GOOD SAMARITAN HOSPITAL
06.1994 - 02.2002
MBA - Business Administration
University Of Nebraska At Kearney
Bachelor of Science - RADIOGRAPHY
University of Nebraska At Kearney
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