Laura Ward
Rye Brook,NY
Summary
Proficient Operations Analyst well-versed in gathering, organizing and modeling data. Practiced at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering 6 years' experience and strong desire to make a positive impact on business operations.
Overview
14
14
years of professional experience
Work History
Sr. Operations Analyst
Collins Building Services
Long Island City, NY
01.2021 - Current
- Generated BI interactive dashboards for management and clients using MS-Excel.
- Generated detailed reports using MS Great Plains (GP) to track any financial results in comparison to company forecasts
- Collaborated with management and employees to assess business practices and determine areas for analysis.
- Reviewed process failures and determined root causes and suggested remedies.
- Generated reports of findings to help management with making key decisions
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Worked with management and technical staff to recommend hardware and software adjustments and resolve design flaws for FACMAN custom ERP solution used at CBS
- Collected, arranged and input information into database system for Human Resources, Operations, and Payroll.
- Supervised and tracked all union hires (32BJ, Local 670,etc) daily with vast knowledge on each union and what each provide in terms of rates and benefits.
- Utilized advanced MS-Excel and PowerPoint extensively for macros, spreadsheets and models for daily, monthly, quarterly and yearly reports.
- Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in finances or production.
Operations Analyst
Collins Building Services Inc.
Long Island City, NY
01.2017 - 01.2022
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Developed and updated tracking spreadsheets using MS-Excel.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Designed and development PowerPoint presentations for quarterly reporting to clients.
- Prepared weekly labor reports for Executive Vice-President of Operations
- Updated budgets for building sites
- Worked alongside Accounts Payable and Accounts Receivables team on bank reconciliations and invoice to generate into report for Director of Operations and Analytics.
- Supervised activity in client locations and actively contacted supervisors of said locations, to ensure that operations in client sites ran smoothly.
- Worked with Billing team daily in maintaining accurate transactions and fixing any discrepancies
- Managed monthly Profit/Loss reports for numerous building sites to analyze risks of adding resources in certain locations
Project Coordinator
Envirocon
Milledgeville, GA
11.2015 - 12.2016
- Organized project documents to help Project Manager and boost team productivity.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated labor and shipping reports using MS-Excel
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report for compliance purposes
- Handled financial reconciliations with mill, as well as shipping, financial, and budget reports preparation for upper management.
- Served as human resource expert for onsite employees, prepare payroll for onsite employee, and distribute information.
- Ensured accuracy in generating demolition plans, day-to-day reports, schedules, and shipping reports for cash flow.
- Effectively managed company website, including photography and videography as well as data.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Project Administrative Assistant/Shipping Master
Envirocon
Walterboro, SC
04.2015 - 11.2015
- Exhibited expertise in managing multi million-dollar shipping process.
- Executed data entries for FTP sites, clients, and Envirocon records.
- Created cost-effective process improvements for documentation and data management within Shipping Department, thereby minimizing waste and standardizing document
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Personal Assistant
Assistant To Physician Assistant
Phoenix, AZ
01.2015 - 04.2015
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
ESL Lead Teacher
Bell English School
Ulsan, Yugok-Lo, Jung-Gu
12.2013 - 12.2014
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Improved instruction methods by using various assessment tools and strategies.
- Created new lesson plans based on course objectives.
- Administered and graded tests and assignments to evaluate student progress.
- Emphasized critical thinking through small group activities.
Laboratory Assistant
Salem Health - Hospital
Salem, OR
03.2009 - 10.2013
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Education
Bachelor of Science - Biology
Western Oregon University
Monmouth, OR03.2009
Skills
- Data Collation
- Operational Efficiency
- Relational Database Design
- Tracking Metrics
- Reporting
- Presentation Development
- Trend Modeling
- Customer Relations
- Forecasting Skills
- KPI Performance
Timeline
Sr. Operations Analyst
Collins Building Services
01.2021 - Current
Operations Analyst
Collins Building Services Inc.
01.2017 - 01.2022
Project Coordinator
Envirocon
11.2015 - 12.2016
Project Administrative Assistant/Shipping Master
Envirocon
04.2015 - 11.2015
Personal Assistant
Assistant To Physician Assistant
01.2015 - 04.2015
ESL Lead Teacher
Bell English School
12.2013 - 12.2014
Laboratory Assistant
Salem Health - Hospital
03.2009 - 10.2013
Bachelor of Science - Biology
Western Oregon University
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