Laura Ward
Sacramento,CA
Summary
Dynamic bartender with a proven track record at Event Aces, excelling in customer service and responsible alcohol service. Recognized for enhancing guest experiences through high-quality cocktail preparation and effective communication. Strong multitasking abilities and a commitment to cleanliness ensure optimal bar operations and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Club Attended/Catering Server
Legends Hospitality LLC
10.2023 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Bartender
Event Aces
06.2021 - Current
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Bartender/server
Instawork
01.2020 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Hannibal Catering
02.2019 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Catering Server/bartender
Paesanos Restaurant
04.2018 - 03.2022
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Bartender/Captain
MVP
03.2017 - 09.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server/Catering Assistant/Assistant Night Manager
Evans Kitchen
11.2013 - 02.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Criminal Justice
California State University
CA06-2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Professional appearance
- Alcohol awareness
- Beverage preparation
- Drink preparation techniques
- Inventory
- Health codes compliance
- Changing beer kegs
- Ordering bar supplies
- Food preparation
- Garnishing drinks
Certification
Food safety certification
Alcohol Beverage Control(RBS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Club Attended/Catering Server
Legends Hospitality LLC
10.2023 - Current
Bartender
Event Aces
06.2021 - Current
Bartender/server
Instawork
01.2020 - Current
Bartender
Hannibal Catering
02.2019 - 11.2024
Catering Server/bartender
Paesanos Restaurant
04.2018 - 03.2022
Bartender/Captain
MVP
03.2017 - 09.2019
Server/Catering Assistant/Assistant Night Manager
Evans Kitchen
11.2013 - 02.2016
Bachelor of Science - Criminal Justice
California State University
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