Laura Ward
Byron
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Office Manager/Delivery Coordinator
Caring Med Supplies, LLC
04.2021 - Current
- Manage Durable Medical Equipment orders for patients.
- Work closely with Hospice Services, hospitals, and physician offices in the middle Georgia area.
- Schedule and coordinate delivery, pickup, and service maintenance calls for patients.
- Assign daily schedules for DME Technicians.
- Track Oxygen equipment through inventory spreadsheet and Niko Health Software.
Technical Writer Level 1
BAE Technologies
09.2002 - 07.2010
- Provided program support and quality assurance support to develop, write and edit manuals, pilot manuals, and technical publications.
- Researched material extensively to become familiar with military specifications and processes for final product.
- Manage multiple projects and procedures independently and efficiently.
- Performed and completed assignments according to set quality standards within projected schedule.
- Assured quality product with deliverables to include grammar editing, spelling, format, and style.
- Integrated revisions and changes in technical manuals and diagrams to be published.
- Familiar with terminology and technical descriptions and able to select graphics, diagrams and charts to use to illustrate material needed for production manuals.
- Met program objectives to include strong organizational skills for the compilation of detailed tech data, the understanding of operating procedures, sequences, and details.
- Illustrated updates and integrated changes within graphics using various software.
- Ensured correct changes are incorporated into manuals and documents through quality assurance procedures.
Quality Assurance Technician
Quantum Resources (Modern Technologies Corporation)
11.2001 - 08.2002
- Proof read and identified technical and format errors for wiring diagrams for the C-130 aircraft Technical Order system revision.
- Ensured all notes and applicable Time Compliance Technical Orders are correctly incorporated into the revised wiring diagrams.
- Responsible for the final review before wiring diagrams are delivered to the customer.
- Worked as a Quality Control/Assurance Technician ensuring the revisions to the C-130 Wiring Diagram manuals complied with the Technical Manual Contractual Requirements (TMCR) and all applicable military specifications.
Shipping Coordinator
Pillowtex Corporation
Macon
01.1998 - 01.2001
- Three years experience as a shipping coordinator.
- Responsible for shipping freight both nationally and internationally.
- Coordinated load schedules for local and over the road freight companies.
- Responsible for completing bills of ladings as well as billing options to the customer.
Office Assistant
J. Ross Homes
Warner Robins
01.1995 - 01.1998
- Duties included data entry for clients and appointment scheduling.
- Assisted clients with house plans and progression of projects until completion.
- Assisted with daily and monthly record keeping and payroll.
Fingerprint Acquisition Operator
North American Morpho Systems, Inc
Tacoma
01.1992 - 01.1994
- Imaging fingerprints off government and international fingerprint cards.
- Marked fingerprint cores with software on NAMSI proprietary Acquisition units.
- Marked bifurcations on loops, whorls, and arches of latent fingerprints.
- Performed quality checking on cores marked by other fingerprint acquisition operators.
- Consistently completed contracts from different state law enforcement agencies in timely manner.
Education
Certification - EMT I Certification
Middle Georgia Technical College
Warner Robins, GA12-1995
High School -
Briarwood Academy
Macon, GA01.1988
Skills
- Technical documentation
- Quality assurance
- Inventory management
- Data analysis
- Compliance standards
- Time management
- Effective communication
- Organizational skills
- Clerical support
- Inventory control
- Administrative support
- Scheduling
- Data entry
- Document management
- Office management
- Technical support
- Problem solving
- Performance improvement
References
- Michael Johnson, Macon, GA, 31201, 478-550-1188
- Christopher Turner, Bonaire, GA, 31005, 478-978-5691
- Patti Thompson, Warner Robins, Ga 31088, 478-552-8259
Timeline
Office Manager/Delivery Coordinator
Caring Med Supplies, LLC
04.2021 - Current
Technical Writer Level 1
BAE Technologies
09.2002 - 07.2010
Quality Assurance Technician
Quantum Resources (Modern Technologies Corporation)
11.2001 - 08.2002
Shipping Coordinator
Pillowtex Corporation
01.1998 - 01.2001
Office Assistant
J. Ross Homes
01.1995 - 01.1998
Fingerprint Acquisition Operator
North American Morpho Systems, Inc
01.1992 - 01.1994
Certification - EMT I Certification
Middle Georgia Technical College
High School -
Briarwood Academy
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