Laura Warden
Tewksbury,MA
Summary
Professional with experience in laundry services, customer and patient care. Skilled in operating and maintaining laundry equipment, managing inventory, and ensuring high standards of care, cleanliness and importance of sterile equipment and lab testing. Strong focus on teamwork and adaptable to changing needs, ensuring reliable and efficient service and maintaining a strong work ethic. Known for excellent communication, problem-solving abilities, and positive attitude. Experience in pediatrics and patient care setting as well as record management and importance of patient privacy.
Overview
22
22
years of professional experience
Work History
Laundromat Attendant
Red's Laundromat
11.2022 - Current
- Operated washing machines and dryers, ensuring optimal performance and cleanliness.
- Assisted customers with machine selection and usage for effective laundry processes.
- Maintained inventory of detergents and cleaning supplies to ensure availability.
- Monitored laundry cycles, promptly addressing machine errors or customer inquiries.
- Cleaned and organized laundromat facilities to enhance customer experience.
- Provided excellent customer service, resolving issues to maintain satisfaction levels.
- Collaborated with team members to streamline operational workflows and efficiency.
- Conducted routine maintenance checks on equipment, ensuring safety standards upheld.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
- Reduced wait times for customers by efficiently handling large volumes of laundered items during peak hours.
- Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
- Maximized machine utilization by promptly notifying management of any maintenance issues or needed repairs.
- Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
- Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.
- Assisted customers with machine operation and troubleshooting, resolving issues promptly to minimize downtime.
- Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
- Adapted to changing customer needs during busy periods, prioritizing tasks effectively to ensure all customers received prompt assistance.
Sales Associate
Cumberland Farms
01.2019 - 03.2020
- Organized merchandise displays to optimize product visibility and sales potential.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, tobacco and lottery transactions to complete customer purchases.
Medical Assistant
Dr. Rekha Bains PED
06.2003 - 2013
- Administered patient care, ensuring comfort and addressing concerns effectively.
- Assisted with clinical procedures, maintaining a sterile environment and adhering to protocols.
- Scheduled appointments, optimizing physician's calendar and reducing patient wait times.
- Conducted routine lab tests, ensuring timely processing and accurate reporting of results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MAGraduate Certificate - Licensed Practical Nurse
Shawsheen Valley School Of Practical Nursing
Billerica, MA06.2008
Certified Medical Assistant -
Shawsheen Valley School For Adult Education
Billerica, MA06.2001
Timeline
Laundromat Attendant
Red's Laundromat
11.2022 - Current
Sales Associate
Cumberland Farms
01.2019 - 03.2020
Medical Assistant
Dr. Rekha Bains PED
06.2003 - 2013
High School Diploma -
Billerica Memorial High School
Graduate Certificate - Licensed Practical Nurse
Shawsheen Valley School Of Practical Nursing
Certified Medical Assistant -
Shawsheen Valley School For Adult Education