LAURA WARF
McDowell,VA
Summary
Experienced professional skilled in managing critical communications, ensuring accurate information flow, and supporting operational needs in fast-paced environments. Brings strengths in multitasking, active listening, and decision-making, paired with strong organizational and computer skills to maintain efficiency and reliability. Approachable, respectful, and kind personality to improve team morale and overall productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Highland County Sheriff’s Office
08.2024 - Current
- Provided support during crisis incidents by relaying critical information between responders.
- Responded promptly to inquiries from staff members regarding protocol issues.
- Employed exceptional customer service skills when interacting with personnel from other agencies.
- Adept at using multiple computer programs to access data and update records.
- Adapted quickly to changing circumstances while ensuring accuracy of information provided.
Patient Navigator
Highland Medical Center
01.2022 - Current
- Assisted with scheduling appointments for follow up visits as well as diagnostic tests or procedures.
- Followed up with clients post discharge from hospitals via phone calls or mail to ensure continuity of care.
- Demonstrated excellent interpersonal communication skills in developing positive relationships with patients.
- Provided emotional support to patients during times of distress through active listening techniques.
- Developed strong organizational skills while managing multiple tasks simultaneously.
Waitress
Curly Maple
08.2022 - 12.2022
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Processed accurate cash and credit card transactions.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Managed closing duties such as counting money and cleaning.
Teacher
Highlands Children’s House
08.2020 - 08.2021
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Managed student behavioral issues to optimize classroom learning environment.
- Identified student needs and collaborated with staff members to assess and solve challenges.
- Fostered an environment conducive to open communication between teacher, student, parent relationships.
Education
High School Advanced Diploma - undefined
Highland High School
Monterey, VA06.2021
Skills
- Data entry proficiency
- Teamwork
- Multitasking
- Organizational skills
- CPR and first aid
- Reliability
- Computer skills
- Active listening
- Decision-making
- Verbal and written communication
Certification
- EMD
- VCIN
- BLS, CPR, First Aid
- CIT
- Savemiheart- Telecommunicator Management of Cardiac Arrest 911 Calls
- DCJS- Basic Emergency Communications Officer
- VSP: RIOS
- FEMA
Timeline
Emergency Communications Officer
Highland County Sheriff’s Office
08.2024 - Current
Waitress
Curly Maple
08.2022 - 12.2022
Patient Navigator
Highland Medical Center
01.2022 - Current
Teacher
Highlands Children’s House
08.2020 - 08.2021
High School Advanced Diploma - undefined
Highland High School
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