Laura Watts
Newberg,OR
Summary
Accomplished Store Manager at APCO with a proven track record in enhancing operational efficiency and fostering workforce development. Skilled in inventory control and known for an approachable demeanor, I significantly improved customer satisfaction and employee morale. Leveraging effective communication and leadership, I led teams to exceed performance goals while maintaining a focus on achievements.
Overview
29
29
years of professional experience
Work History
Store Manager
APCO
09.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Efficiently leading a team of 20+
- Detail oriented and dependable
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Dry Clean Technician
Sunshine Cleaners
06.2017 - 09.2017
- Performed routine maintenance and repair tasks to ensure equipment functionality.
- Knowledge of chemicals, process and procedures
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Set item for clean coding
- Organized and detail-oriented with a strong work ethic.
Onsite Property Motel Manager
Safari Motor Inn
03.2004 - 02.2009
- Onsite Property Manager for 59 unit Motel
- Supervised a staff of 10+
- Enhanced guest retention with personalized service and attention to detail.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Coordinated events and group bookings to maximize revenue and enhance brand reputation.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Responsible for time sheets, payroll and all motel banking.
- Assisted with employers 3 other motel locations
Restaurant Manager
Dairy Queen Grill & Chill
05.1996 - 06.2003
- Efficiently managed 25+ employees
- Owner moved out of state and responsible for daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Education
Newberg High School
Newberg, OR01-1998
Skills
- Retail Store Operations
- Approachable Demeanor
- Effective Communication Skills
- Inventory Control
- Cash management
- Operational Efficiency Management
- Schedule Management
- Workforce Development
Languages
Spanish
Professional Working
Timeline
Store Manager
APCO
09.2017 - Current
Dry Clean Technician
Sunshine Cleaners
06.2017 - 09.2017
Onsite Property Motel Manager
Safari Motor Inn
03.2004 - 02.2009
Restaurant Manager
Dairy Queen Grill & Chill
05.1996 - 06.2003
Newberg High School
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