Laura Webber
Summary
Results-driven Claims Supervisor/Adjuster with 27 years experience in managing complex insurance claims and leading successful teams. Expertise in investigating intricate claims and interpreting policy details, coupled with strong skills in claims handling, liability assessment, and negotiation. Recognized for superior problem-solving abilities and empathetic engagement, contributing to positive customer interactions and claim resolution.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Claims Supervisor- Casualty
GEICO
05.2019 - 02.2025
- Led team of six exempt adjusters in handling BI and UM claims.
- Led the team in investigating, evaluating, negotiating, and settling bodily injury claims within delegated authority limits, while ensuring compliance with policy obligations and legal requirements.
- Reviewed work product by completing file and call audits, and coached results to improve negotiation strategies, increase settlements, improve customer service, and ensure compliance with insurance regulations.
Claims Supervisor- TX FPM (PIP/Medpay)
GEICO
08.2016 - 04.2019
- Implemented metrics, protocols, and procedures for handling Texas FPM (PIP/Medpay) claims for the newly established FPM department.
- Delegated responsibility for claims and workflows to adjusters.
- Conducted thorough audits of files to verify compliance with performance standards, HIPAA privacy laws, and the Texas insurance contract.
Claims Supervisor- Liability
GEICO
04.2013 - 07.2016
- Supervised a team of eight exempt claim adjusters in investigating coverage and liability, and settling insurance claims, while ensuring compliance with policy obligations and legal requirements.
- Delegated claims and workflows to adjusters.
- Conducted comprehensive file and call audits to ensure adherence to performance standards.
Claims Supervisor- Call Center
GEICO
03.2011 - 03.2013
- Supervised daily operations and phone activities for a team of 12 non-exempt call center adjusters.
- Conducted call monitoring and file audits for quality assurance.
- Managed departmental phone operations to ensure an efficient workflow.
Claims Trainer
GEICO
01.2008 - 02.2011
- Conducted claims training using various instructional techniques, incorporating lectures, role-playing exercises, and simulations.
- Monitored the training period progress of new employees using assessments and tests.
- Managed the integration of new adjusters into the Claims department, and assessed the success of the training program by means of post-training surveys.
Claims Supervisor- Payment Recovery
GEICO
07.2005 - 12.2007
- Supervised a team of four arbitration adjusters and six subrogation claim adjusters.
- Directed arbitration operations for payment recovery in the Dallas office.
- Reviewed files for adherence to quality assurance protocols and processes, with a priority focus on prompt, deductible reimbursement to the insured.
Claims Adjuster- Complex Injury/Litigation
GEICO
06.2002 - 06.2005
- Evaluated complex cases involving severe injuries and fatalities.
- Directed management of litigated claims by collaborating with defense counsel for resolution, including attending mediation.
- Managed the settlement of claims and negotiations totaling $300,000, with management and Claims Legal authority/approval.
Claims Adjuster- Bodily Injury
GEICO
01.2000 - 05.2002
- Managed a pending total of ~ 180 to 225 bodily injury claims involving pro se and attorney-represented claimants.
- Investigated, evaluated, negotiated, and settled third-party bodily injury claims directly with pro se injured parties.
- Evaluated attorney time-limit settlement demands within the timeframe provided, and negotiated a settlement with the attorney or paralegal.
Claims Adjuster
Texas Farm Bureau Insurance
01.1998 - 12.1999
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Conducted on-site inspections of property damage to assess repair needs and costs.
- Inspected damage to properties and vehicles, classified damages and created initial estimate outlining repair costs.
Education
BBA - Marketing
Sam Houston State University
Huntsville, TX08-1994
Skills
- Coverage/Policy analysis
- Liability analysis
- Analytical problem solving
- Settlement negotiation
- Dispute resolution
- Strategic risk management
- Litigation strategy development
- Proactive customer service
- Compliance management
- Quality assurance
Projects
- DocuSign Pilot Project- Responsible for initial ownership of process for the Casualty department; Served as liaison to other departments
- Texas PIP Interest Project (TX DOI Market Conduct Study)- Interest Calculations, Payment Audits
- File Auditor- Conduct extensive audit on Bodily Injury files to proactively determine and preempt Extra Contractual triggers
Certification
- Licensed Adjuster- TX, NM, OK, WY
- CPCU (Chartered Property Casualty Underwriter)
- AIC (Associate In Claims)
Affiliations
- BBBS Big Sister- April 2017- present
Timeline
Claims Supervisor- Casualty
GEICO
05.2019 - 02.2025
Claims Supervisor- TX FPM (PIP/Medpay)
GEICO
08.2016 - 04.2019
Claims Supervisor- Liability
GEICO
04.2013 - 07.2016
Claims Supervisor- Call Center
GEICO
03.2011 - 03.2013
Claims Trainer
GEICO
01.2008 - 02.2011
Claims Supervisor- Payment Recovery
GEICO
07.2005 - 12.2007
Claims Adjuster- Complex Injury/Litigation
GEICO
06.2002 - 06.2005
Claims Adjuster- Bodily Injury
GEICO
01.2000 - 05.2002
Claims Adjuster
Texas Farm Bureau Insurance
01.1998 - 12.1999
BBA - Marketing
Sam Houston State University
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