Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Laura Wheaton

Vancouver,WA

Summary

Motivated professional with strengths in supervising and promoting optimal customer service. Results oriented with a proven track record of improving overall operations within a company or department. Proven expertise in guiding business operations, management, strategy and profitability,

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Center Manager

Suburban Propane
Battle Ground, WA
09.1999 - Current

Maintained associate payroll, benefit and performance information.

  • Led, built and developed team for modeling service excellence.
  • Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
  • Identified opportunities and found solutions for continuous improvement.
  • Organized and balanced multiple priorities within fast-paced environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitor and assure complete Government regulatory compliance including annual Tier Two chemical reporting. Ensured we were DOT compliant
  • Managed P&L to meet or exceed budgeted goals and achieve sustainable profitable growth.
  • Analyze plan and execute all financial and operational aspects of multiple locations. Manage inventory,fixed assets and receivables to continually improve our profit.
  • Oversee and manage daily distribution of fuel and service workload,project material needs to ensure seasonal demands are met.
  • Manage vehicle fleet. Coordinate preventive maintenance and repairs. Maintain a safety first attitude to ensure zero accidents.

Education

High School Diploma -

Hueneme High School
Oxnard, CA
06.1989

Skills

  • Customer Satisfaction
  • Scheduling and Coordinating
  • Customer Service Management
  • Employee Coaching and Motivation
  • Technical Proficiency
  • Excellent Computer Skills
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Operations Improvement
  • Business Analysis
  • Fiscal Management
  • P&L Oversight

Certification

CTEP Basic Principles and Practices 2001


Advanced Sales Training 2012


HPC Coaching Certification 2012



Timeline

Customer Service Center Manager

Suburban Propane
09.1999 - Current

High School Diploma -

Hueneme High School
Laura Wheaton