Laura Whitaker
Ludington,MI
Summary
Personable and approachable individual with natural ability to connect with customers and understand their needs. Possesses a willingness to expand product knowledge and sales techniques, along with keen eye for interior design and spatial planning. Aims to enhance customer satisfaction and drive sales through personalized service and effective communication.
Overview
12
12
years of professional experience
Work History
Real Estate Sales Agent
Five Star Real Estate Brokers
01.2019 - Current
- Enhanced property listings by assisting seller with staging there home to appeal to more buyers.
- Advise customers on market conditions, mortgage rates, and legal requirements. Compare, research and provided valuation of properties.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Develop marketing campaigns and materials. Utilizing social media platforms, email campaigns, and traditional marketing methods. Collaborate with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
- Prepare and negotiate contracts.
Branch Administrator
Greenridge Realty
08.2014 - 12.2018
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Collaborated with senior management to ensure files are compleat with required documents while maintained confidentiality.
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation leading to a cohesive and productive work environment.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Composed professional business correspondence, emails, meetings notes and other documents.
Customer Service Representative
Blarney Castle Oil and Propane
07.2013 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records and managed branch inventory of gas, oil and propane to ensure availability to customer needs.
Education
Associate of Science - Criminal Justice
WSCC
Scottville, MISkills
- Document management
- Client Relationship Management
- Proficient in Computer Applications
- Transaction Management
- Contract Management
Timeline
Real Estate Sales Agent
Five Star Real Estate Brokers
01.2019 - Current
Branch Administrator
Greenridge Realty
08.2014 - 12.2018
Customer Service Representative
Blarney Castle Oil and Propane
07.2013 - 08.2014
Associate of Science - Criminal Justice
WSCC
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