Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laura White

Laura White

San antonio,Texas

Summary

Proven track record of excellence as demonstrated at Walmart, achieving a 98% customer satisfaction rating. Expert in GPS navigation and route planning, I excel in time management and customer service, ensuring efficient and professional service delivery. Skilled in fostering teamwork and leveraging CRM software proficiency to enhance operational efficiency.

Overview

11
11
years of professional experience

Work History

Independent Delivery Driver

Self Employed
05.2021 - 06.2024
  • Successfully completed 3601 deliveries, demonstrating reliability and commitment
  • Maintained a 98% delivery completion rate, exceeding expectations and showcasing strong time management skills.
  • Achieved a 98% customer satisfaction rating, highlighting exceptional customer service and professionalism.
  • Ensured punctual delivery service by selecting optimal routes and efficiently managing tasks.
  • Fostered strong customer relationships and demonstrated adaptability in diverse delivery situations.

.

  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Personal Shopper

Walmart
10.2020 - 05.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.

Supply Clerk

Norman Regional Hospital
04.2019 - 05.2021
  • Efficiently managed inventory by receiving, stocking, and distributing supplies throughout the hospital..
  • Delivered meals on wheels to senior citizens, providing essential nutrition and social interaction, contributing to community well-being
  • Ensured timely deliveries by coordinating closely with transportation providers and monitoring shipment schedules.
  • Maintained accurate records of inventory and ensured timely replenishment of supplies.
  • Assisted in budget control through careful monitoring of inventory levels and making cost-effective purchasing decisions.
  • Coordinated closely with other departments to anticipate future needs based on project timelines or seasonal fluctuations.
  • Developed relationships with vendors for better negotiation on prices, leading to significant cost savings.
  • Collaborated with hospital staff to ensure smooth operations and address any supply-related needs.
  • Improved warehouse organization, resulting in easier access to supplies and reduced time spent locating items.
  • Maintained strict adherence to company policies and procedures, ensuring compliance with all applicable laws and regulations.
  • Provided excellent customer service to internal departments, addressing their supply needs promptly and professionally.

Assistant Manager

Army Air Force Exchange Service
12.2013 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Oversaw inventory control for food and beverages, reconciled cash receipts, and contributed to loss prevention efforts
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Supervisor

Dollar General Store
01.2013 - 09.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Accurately handled cash transactions and maintained a balanced cash drawer.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed inventory levels by initiating order processes and maintaining accurate records.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Associate Of Business Administration -

Rose State College
Oklahoma City, OK

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Conflict resolution
  • Active listening
  • GPS and route planning
  • GPS navigation
  • Stocking and inventory
  • Cash handling
  • Customer service
  • CRM software proficiency

Timeline

Independent Delivery Driver

Self Employed
05.2021 - 06.2024

Personal Shopper

Walmart
10.2020 - 05.2021

Supply Clerk

Norman Regional Hospital
04.2019 - 05.2021

Assistant Manager

Army Air Force Exchange Service
12.2013 - 06.2018

Supervisor

Dollar General Store
01.2013 - 09.2013

Associate Of Business Administration -

Rose State College
Laura White