Laura Whitley
Malden,MA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Mister Up's Restaurant & Bar
04.2018 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts, leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Master of Public Health -
University of Vermont
Burlington VT05.2024
Bachelor of Science -
Northeastern University
Boston, MA08.2021
Skills
- Relationship Management
- Dining Area Maintenance
- Table Monitoring and Turnover
- Menu Presentation
- Team Player
- Conflict and Complaint Resolution
- High-volume Dining
- Adaptable and Flexible
Timeline
Server
Mister Up's Restaurant & Bar
04.2018 - 08.2020
Master of Public Health -
University of Vermont
Bachelor of Science -
Northeastern University
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