Laura Wieboldt
Matamoras,PA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Residental Patient Advocate
Aim Services, INC
Saratoga Springs, NY
08.2023 - 01.2024
- Promoted independence by helping them complete tasks on their own.
- Supervised activities such as meals, recreational activities, and outings for assigned client.
- Managed medication administration according to protocol.
- Assisted with transportation needs by escorting resident to appointments or errands.
- Helped maintain a clean environment by performing light housekeeping duties.
- Provided companionship by engaging in conversations and listening attentively.
- Encouraged social interaction through organized activities and events.
- Provided emotional and physical support to resident.
- Assisted in the development of daily living skills for individual with special needs.
Supervisor
Carlucci Home
Port Jervis , NY
07.2022 - 08.2023
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Trained C.N.A's on patient care and daily tasks, supporting growth and professional development.
- Performed regular rounds throughout the facility to observe performance of assigned staff members.
- Oversaw implementation of infection control protocols within the unit or facility.
- Advised, coached and mentored staff on medical issues, crisis management and appropriate nursing interventions.
- Observed administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Ensured that all nursing personnel are familiar with facility policies and regulations.
- Provided patients with direct nursing care
Insurance Authorization Specialist
Bon Secours Hospital
Port Jervis, NY
05.2014 - 11.2016
- Researched patient eligibility, coverage information, and benefit levels.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Reviewed authorization requests for accuracy and completeness.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Investigated discrepancies identified during audits of claims submitted for reimbursement by providers.
- Processed prior authorization requests in accordance with departmental guidelines.
Resident Advocate/Medication Aide
Crystal Run Village
Middletown, NY
09.2007 - 05.2014
- Provided compassionate end-of-life care by assisting families with palliative pain relief options.
- Performed quality assurance checks on all medications dispensed from the pharmacy before administering them to residents.
- Monitored patients for adverse reactions or changes in condition after administering medications.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
Education
Certificate - Administrative Assistance
Penn Foster Career School
Scranton, PA08-2024
Associate of Applied Science - Medical Assisting
Kaplan University
Davenport, IA08-2012
Skills
- Medical Terminology Proficiency
- Electronic Health Records Management
- Effective Communication Abilities
- Strong Attention to Detail
- HIPAA Compliance
- Insurance Verification
- Patient Registration
- Medical Coding
- Confidentiality Practices
- Patient Scheduling
- Vital Sign Monitoring
- Sterile Technique
Timeline
Residental Patient Advocate
Aim Services, INC
08.2023 - 01.2024
Supervisor
Carlucci Home
07.2022 - 08.2023
Insurance Authorization Specialist
Bon Secours Hospital
05.2014 - 11.2016
Resident Advocate/Medication Aide
Crystal Run Village
09.2007 - 05.2014
Certificate - Administrative Assistance
Penn Foster Career School
Associate of Applied Science - Medical Assisting
Kaplan University