Laura Wiggins
Norman,OK
Summary
Proven Auto Body Estimator with a track record of enhancing customer satisfaction through accurate estimates and efficient workflow processes at S&S Paint and Body. Expert in Estimating Software and exceptional at communication, I've successfully negotiated costs and streamlined claims, significantly improving client and insurance company relations.
Overview
15
15
years of professional experience
Work History
Auto Body Estimator
S&S Paint and Body
08.2021 - 07.2024
- Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Answers in coming phone calls and answer questions customers have and direct them in the claims process.
- Order parts for vehicle repairs and also received and post the invoices to the repair invoice.
- Post sublet invoices to the repair invoice.
- Return parts that did not match vehicle or were not useable.
- Balance and inspect A/R for insurance claims.
- Balance the repair invoices scrub and verify that all invoices have been posted correctly and close and finalize repair invoices.
- Follow up calls updates on proceeding repairs with customers and insurance companies.
- Response and handle any customers that might have issue's with any of the repairs that the shop provided. Handle any issues accordingly.
Auto Body Estimator
OKC Auto Works
06.2010 - 08.2021
- Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Receive incoming phone call's and direct them to correct department.
- Help customers understand the claims and repair process.
- Schedule auto collision and hail estimates.
- Schedule repairs.
- Keep customers and insurance companies updated on repairs.
- Balance repair invoice post sublet invoices and close repair invoices.
Auto Service Advisor
Fowler Honda
02.2009 - 06.2010
- Streamlined appointment scheduling for improved efficiency and enhanced customer experience.
- Participated in regular staff meetings for ongoing communication within the team about departmental goals and progress toward targets achievement.
- Reduced errors in repair orders by implementing a thorough review process before submission to technicians.
- Developed strong rapport with clients, leading to repeat business and referrals.
Education
I-CAR
OKCHigh School Diploma -
Norman High School
Norman, OK05.1983
High School Diploma -
Moore Norman Technology Center - Norman
Norman, OK05.1983
Skills
- Estimating Software
- Detail Oriented
- Parts Ordering
- Suspension Repair
- Vehicle Inspection
- Communication
- Reports
- Phone answering
Timeline
Auto Body Estimator
S&S Paint and Body
08.2021 - 07.2024
Auto Body Estimator
OKC Auto Works
06.2010 - 08.2021
Auto Service Advisor
Fowler Honda
02.2009 - 06.2010
I-CAR
High School Diploma -
Norman High School
High School Diploma -
Moore Norman Technology Center - Norman