Laura Wilbur
prosper,Texas
Summary
Dynamic real estate professional with a proven track record at FATHOM REALTY, excelling in property valuation and client relationship management. Adept at crafting innovative marketing strategies and negotiating contracts, I consistently drive client satisfaction and repeat business through effective communication and strategic planning. Fluent in Spanish, I thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Real Estate Agent – Realtor
FATHOM REALTY & RE/MAX FOUR CORNERS
01.2017 - Current
- Assist clients in buying, selling, or renting properties.
- Build and maintain strong relationships with buyers, sellers, and investors to encourage repeat and referral business.
- Conduct client consultations to assess needs, preferences, and financial capabilities.
- Conduct comparable market analyses (CMA) to determine property value and provide pricing strategies.
- Monitor market trends, property values, and local economic factors to provide informed guidance.
- Create and implement marketing strategies to promote properties, including staging, photography, and digital/print advertising.
- List properties on Multiple Listing Services (MLS) and various online platforms to reach a broad audience.
- Organize and host open house events and private showings to showcase properties.
- Prepare and review legal documents, including purchase agreements, contracts, and disclosures.
- Coordinate with escrow officers, lenders, title companies, and attorneys to ensure a smooth closing process.
- Track and manage contingency deadlines, inspections, and appraisal processes.
- Negotiate purchase agreements, contracts, and counteroffers on behalf of clients.
- Advocate for clients during pricing, repair requests, and other negotiations to achieve favorable outcomes.
- Educate clients on local and federal regulations, legal disclosures, and contract terms.
- Ensure all real estate transactions comply with applicable laws and ethical standards.
- Serve as a point of contact for clients throughout the buying or selling process, providing updates and answering questions.
- Resolve client concerns and address issues promptly to maintain trust and satisfaction.
- Maintain accurate records of all client interactions, transactions, and property details.
- Stay organized by managing calendars, contracts, and task lists.
- Build a network of real estate professionals, such as mortgage brokers, inspectors, and appraisers, to support client needs.
- Attend industry events, conferences, and local community activities to generate leads and expand business opportunities.
- Stay up-to-date with market trends, new technologies, and real estate best practices.
- Complete ongoing education to maintain real estate licensing and certifications.
Digital Strategic Account Manager III
Rackspace Managed Hosting
12.2014 - 07.2016
- Manage a portfolio of 50 digital agencies under the WPP umbrella, contributing to $500K in Monthly Recurring Revenue (MRR).
- Serve as the primary point of contact for agencies, acting as a liaison between the agency and Rackspace’s support teams to address technical, system administration, and specialized support needs.
- Lead the delivery of pre- and post-sales services, providing strategic guidance to ensure agencies’ goals and expectations are met.
- Develop and execute customer retention strategies, addressing client concerns and defining effective customer engagement plans to build long-term partnerships.
- Coordinate with internal teams—including sales, field service, order processing, and accounting—to resolve inquiries related to order status, production, delivery, and billing.
- Drive exceptional service delivery by managing responses with speed and accuracy, ensuring all client concerns are promptly resolved.
- Regularly review and manage customer SLAs to ensure performance targets are achieved and maintained.
- Direct technical resources to address and resolve customer problems, ensuring escalations are managed efficiently.
- Oversee the renewal process for customer contracts, maintaining continuity of service and identifying opportunities for account growth.
Channel Enablement Program Manager II
Rackspace Managed Hosting
07.2014 - 11.2014
- Develop, execute, and manage Channel Sales Enablement strategy by collaborating closely with sales leadership and sales organization to understand desired aptitude and skill sets for partner sales representatives.
- Align training programs with company objectives by working closely with the business units to ensure messaging is appropriate for channel consumption.
- Ensure global execution of channel sales enablement programs by working closely with the Partner Account Manager in each specialization.
- Work closely with Legal and Creative Services to ensure courseware content is relevant to channel partners and meets the desired outcomes of the training.
- Develop and communicate a Global Channel Sales Enablement methodology that aligns with the internal processes.
- Manage the Onboarding Program for newly recruited partners, including the processes, and collateral, and overall success of the onboarding program.
- Provide recommendations to senior leadership for Partner Account Managers and Sales Representatives development and development of new programs.
Channel Account Manager II
Rackspace Managed Hosting
01.2013 - 07.2014
- Sell Rackspace products and services through indirect sales channels, consistently achieving or exceeding revenue targets.
- Serve as the primary liaison for channel partners, addressing sales-related issues and ensuring seamless collaboration to drive mutual success.
- Perform sales activities within an assigned geographic area or product line, including identifying opportunities, developing solutions, and closing moderately complex deals.
- Manage tactical aspects of partner relationships while contributing to strategic planning to optimize sales performance and long-term growth.
- Conduct meetings with prospective customers to identify their needs, delivering tailored sales presentations that align company solutions with client objectives.
- Leverage in-depth knowledge of Rackspace’s offerings to educate partners on new or enhanced products and services, ensuring effective representation in the market.
- Maintain accurate sales records and prepare detailed reports to track performance, identify trends, and support data-driven decision-making.
- Negotiate volume sales and bulk discount agreements to drive partner satisfaction and maximize revenue potential.
- Foster strong, ongoing relationships with partners through regular contact via phone and on-site visits, ensuring satisfaction and sustained collaboration.
Account Manager II
Rackspace Managed Hosting
03.2009 - 11.2011
- Retain, strengthen, and grow client relationships by delivering exceptional service and providing consultative solutions tailored to their needs.
- Establish and maintain efficient procedures to manage all assigned accounts in an organized and professional manner.
- Drive revenue growth by identifying opportunities to expand existing business while ensuring client satisfaction through high-quality service delivery.
- Oversee multiple projects, including new customer implementations, customer migrations, and account growth initiatives, ensuring timely execution across various timelines.
- Lead contract and renewal negotiations to secure favorable terms for both clients and the organization.
- Manage invoices, contracts, proposals, and renewals with accuracy and attention to detail, ensuring seamless account operations.
- Contribute to team development by participating in the interview and hiring process, selecting candidates aligned with organizational goals.
- Independently managed an account portfolio generating $400K in Monthly Recurring Revenue (MRR), maintaining strong client relationships and growth.
- Conduct implementation calls, plan and lead customer visits, and deliver onboarding solutions that align with client objectives.
- Analyze implementation workflows, escalation procedures, and training needs to identify opportunities for service delivery enhancements and value-added support.
Account Coordinator
Rackspace Managed Hosting
07.2007 - 01.2009
- Collaborate with customers, sales teams, and support representatives to address pre-sales and post-sales service needs.
- Handle customer requests by creating and managing tickets for returns (RMA), servicing, and product exchanges.
- Provide direct customer updates regarding contract statuses, service requests, and delivery schedules in a timely manner.
- Record, track, and report the status of equipment returns, repairs, replacements, sales orders, and deliveries to ensure transparency and efficiency.
- Manage new contracts for existing installed bases, ensuring accuracy and alignment with customer requirements.
- Assist Account Managers by preparing daily reports and offering detailed updates to facilitate decision-making.
- Oversee and provision all new server builds, ensuring compliance with contractual agreements and customer specifications.
- Collaborate with the Data Center to monitor the progression of customer requests and maintain up-to-date customer records.
- Act as a liaison between customers and internal Rackspace departments to plan and coordinate maintenance calls.
- Schedule and assign appropriate personnel for implementation and quality assurance checks of new devices.
- Ensure service information is organized and accessible by sorting and filing relevant documents and forms.
SMB Sales Representative
Rackspace Managed Hosting
01.2006 - 07.2007
- Proactively generated leads and closed sales opportunities within the IT industry, consistently exceeding monthly targets.
- Created and maintained detailed customer records using electronic and paper-based file management systems to ensure accurate and accessible information.
- Conducted outbound calls, managed prospect lists, handled data entry, and followed up on leads to drive sales pipeline growth.
- Identified decision-makers, assessed client needs and strategic goals, and presented tailored solutions via phone, email, or on-site visits.
- Successfully negotiated contract terms and pricing to secure mutually beneficial agreements.
- Coordinated and conducted regular client meetings to build relationships, uncover new opportunities, and foster ongoing collaboration.
- Demonstrated a strong track record of surpassing monthly sales goals and contributing to overall business growth.
Education
Bachelors - Business Management
University of Texas Pan American
Edinburg, Texas05-2004
Skills
- Account and Project Management
- Customer Success and Satisfaction
- Problem Solving and Resolution
- Analytical and Strategic Planning
- Communication and Interpersonal Skills
- Goal-Oriented Leadership
- Organizational Excellence
- Multi-Tasking Under Pressure
- Creative Problem-Solving
- Market and Property valuation
- Lead Generation
- Social Media Marketing
- Fluent in Spanish
Training
- Leadership Development: Critical Thinking, Excel
- Technical Development: Salesforce (CRM), Hoovers, Lion Desk, KV Core CRM
- Technology: Salesforce, intelliAgent, Google Suite, Zoom, MS Office Suite, DOT Loop, ZipForms
- CORE Attributes: Myers Briggs
- Gallup: Responsibility, Woo, Relator, Arranger, and Restorative
- Project Management Training
- Sales Training
- CloudU Certified
- ITIL Certified
- Accredited Buyers Representation
- Accredited Sellers Representation
Classes Completed
- Kathy Naganuma’s 6 week AMMT AM Methodology Training
- Owning Your Role
- Getting Things Done
- Crucial Confrontations
- Critical Thinking
- Cloud Smart
- Cloud Confidant
- Exceptional Interactions
Timeline
Real Estate Agent – Realtor
FATHOM REALTY & RE/MAX FOUR CORNERS
01.2017 - Current
Digital Strategic Account Manager III
Rackspace Managed Hosting
12.2014 - 07.2016
Channel Enablement Program Manager II
Rackspace Managed Hosting
07.2014 - 11.2014
Channel Account Manager II
Rackspace Managed Hosting
01.2013 - 07.2014
Account Manager II
Rackspace Managed Hosting
03.2009 - 11.2011
Account Coordinator
Rackspace Managed Hosting
07.2007 - 01.2009
SMB Sales Representative
Rackspace Managed Hosting
01.2006 - 07.2007
Bachelors - Business Management
University of Texas Pan American