Laura Wilcox
The Villages,FL
Summary
Worked for a stevedoring company for two years right out of high school billing for stevedore hours.
Worked for a finance company for a year before working for Berkeley Electric Cooperative.
Was connected to the main computer so I could work from home when workload was extreme high
Overview
29
29
years of professional experience
Work History
Data Entry, Accounting,Cashier, Customer Service
Berkeley Electric Cooperative
Goose Creek, SC, Moncks Corner SC
05.1979 - 04.2008
- Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Collected and authorized payments of guests.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Prepared and filed state and federal tax forms for commercial and individual clients.
- Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
- Maintained cash drawer of $Amount or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted over Number patients per day.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Completed call documentation while speaking with customers.
Education
High School Diploma -
Millikan High School
Long Beach, CA06.1966
Skills
- Shipment Procedures
- Basic Math Functions
- Customer Complaint Resolution
- Performing Needs Assessments
- Till Counting
- Telephone Reception
- Customer Service and Assistance
- Cash Register Operation
- Credits and Refunds
- Cooperative Attitude
- Managing Phone Systems
- Collecting Information
- Operating Telephones
- Resolving Discrepancies
- Billing and Payment Processing
- Account Invoicing
- Information Updates
- Team Representation
- Total Payment Calculation
- Checking Out Customers
- Coin and Currency Counting
- Guest Satisfaction
- Transaction Balance Sheets
- Guest Inquiries
- Conflict Resolution Techniques
- Answering Customer Questions
Timeline
Data Entry, Accounting,Cashier, Customer Service
Berkeley Electric Cooperative
05.1979 - 04.2008
High School Diploma -
Millikan High School