Laura Wilcox

Berkeley Electric Cooperative

05.1979 - 04.2008

Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
Reconciled accounts and reviewed expense data, net worth and assets.
Collected and authorized payments of guests.
Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Prepared and filed state and federal tax forms for commercial and individual clients.
Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
Maintained cash drawer of $Amount or more per shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Greeted over Number patients per day.
Helped customers complete purchases, locate items and join reward programs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Worked flexible schedule and extra shifts to meet business needs.
Handled calls promptly and with courteous professionalism.
Processed orders, service requests and applied information to customers.
Developed technical and mechanical proficiency to assist customers and field staff with service issues.
Completed call documentation while speaking with customers.