Laura Wilkins
Wilmington,NC
Summary
Experienced with managing leave of absence cases and ensuring compliance with company policies and laws. Utilizes strong organizational skills and attention to detail to maintain accurate records and facilitate smooth transitions. Knowledge of regulatory requirements and effective communication techniques for resolving employee concerns.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
HR Specialist- Leave of Absence
Catapult Learning
10.2023 - Current
- Manage the administration of short-term and long-term disability benefits, coordinating with insurance providers to ensure timely processing of claims.
- Ensure compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Coordinate seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
- Maintain accurate records of employee leaves, ensuring proper payment adjustments were made according to company policy.
- Improve communication between departments by serving as the primary point of contact for all leave-related inquiries.
- Evaluate ongoing effectiveness of existing leave programs, making recommendations for improvements based on current trends and industry benchmarks.
- Provide exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Serve as a knowledgeable resource for employee questions about leave laws and company policies, promoting understanding and compliance across the organization.
- Maintain up-to-date knowledge on changes to state and federal leave regulations, proactively updating company policies in response to shifting legal requirements.
- Educate managers on best practices for handling employee absences, fostering a supportive work environment while minimizing disruptions to productivity.
Senior Operations Analyst
Verizon
08.2016 - 03.2023
- Improved communication between departments by serving as the primary point of contact for all leave-related inquiries.
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
- Maintained accurate records of employee leaves, ensuring proper payment adjustments were made according to company policy.
Customer Service Supervisor
Verizon
02.2006 - 08.2016
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Fulfillment Recovery Representative
Adecco Staffing
07.2005 - 02.2006
Staffing Consultant
Express Personal Services
11.2004 - 07.2005
Sr. Customer Service Representative
CitiFinancial
05.2002 - 08.2004
Cashier
Alex Lee Inc
09.2002 - 12.2002
Customer Service Representative
Popular Financial Group DBA ACE Cash Express
01.2000 - 03.2002
Teller
Wachovia Bank
01.1999 - 12.1999
Cashier
Camelot Music
1997 - 1998
Cashier
Wilson's Supermarket
1994 - 09.1997
Education
MBA - Human Resources Management
Strayer University
Herndon, VA12-2018
Bachelor of Science - Finance
University of North Carolina At Wilmington
Wilmington, NC12-2002
Skills
- HRIS Systems (UKG Pro and Peoplesoft)
- Microsoft Office
- Discretion and Confidentiality
- Employee Relations
- Policy Knowledge
- FMLA Expertise
- ADA compliance
- Disability management
Certification
- Certified Leave Management Specialist, DEMC, October 2024
Timeline
HR Specialist- Leave of Absence
Catapult Learning
10.2023 - Current
Senior Operations Analyst
Verizon
08.2016 - 03.2023
Customer Service Supervisor
Verizon
02.2006 - 08.2016
Fulfillment Recovery Representative
Adecco Staffing
07.2005 - 02.2006
Staffing Consultant
Express Personal Services
11.2004 - 07.2005
Cashier
Alex Lee Inc
09.2002 - 12.2002
Sr. Customer Service Representative
CitiFinancial
05.2002 - 08.2004
Customer Service Representative
Popular Financial Group DBA ACE Cash Express
01.2000 - 03.2002
Teller
Wachovia Bank
01.1999 - 12.1999
Cashier
Camelot Music
1997 - 1998
Cashier
Wilson's Supermarket
1994 - 09.1997
MBA - Human Resources Management
Strayer University
Bachelor of Science - Finance
University of North Carolina At Wilmington