Laura Williams
Houston
Summary
Meticulous Patient Account Representative with expertise in insurance procedures, medical terminology and hospital billing systems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Patient Access Associate
Houston Methodist
05.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
Patient Account Specialist
CHKD
07.2023 - 05.2024
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Analyzed accounts for accuracy of coding and billing procedures.
- Researched discrepancies in accounts to ensure accurate payments.
- Conducted research on customer accounts to identify any outstanding balances or issues that need resolution.
- Responded to inquiries from patients regarding their bills and other related matters.
- Verified insurance coverage for services rendered prior to submitting claims for payment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Patient Access Team Lead
CHKD
11.2021 - 07.2023
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Provided leadership and guidance to Patient Access staff.
- Coordinated, monitored and evaluated the daily operations of the department.
- Developed and implemented policies and procedures related to patient access services.
- Identified opportunities for process improvement within the department.
- Assisted in developing strategies to increase patient satisfaction scores.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
- Analyzed data trends to identify areas of opportunity or concern related to patient access services.
- Maintained up-to-date knowledge of relevant healthcare industry news, developments, best practices and regulatory changes.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Education
Associate of Arts -
Houston Community College
Houston, TXSkills
- Administrative Support
- Customer Service
- Medical Terminology
- Insurance Verification
- Claims Processing
- Data entry proficiency
- Medical Coding
- Medical Billing
Timeline
Patient Access Associate
Houston Methodist
05.2024 - Current
Patient Account Specialist
CHKD
07.2023 - 05.2024
Patient Access Team Lead
CHKD
11.2021 - 07.2023
Associate of Arts -
Houston Community College
Similar Profiles
Sanjana SureshSanjana Suresh
Intern at Houston Methodist , Baylor Medical Center- HoustonIntern at Houston Methodist , Baylor Medical Center- Houston
Brenda RodriguezBrenda Rodriguez
Financial Counselor at Houston Methodist Willowbrook MethodistFinancial Counselor at Houston Methodist Willowbrook Methodist
Sally SheahanSally Sheahan
Lead Mammography Technologist at Houston Methodist Clear Lake, Houston, TXLead Mammography Technologist at Houston Methodist Clear Lake, Houston, TX
Brittany ChildsBrittany Childs
Patient Access Representative at Houston MethodistPatient Access Representative at Houston Methodist
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument