Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Williams

Ville Platte,LA

Summary

Hospitality professional skilled in maintaining high standards of cleanliness and guest service. Proven ability to enhance guest experiences through thorough room preparation and prompt response to requests. Focused on teamwork and adaptability, ensuring smooth operations and satisfied guests.

Overview

6
6
years of professional experience

Work History

Room Attendant

Coushatta Casino Resort
05.2023 - 05.2025
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.

Environmental Services Housekeeper

Oschner Acadia General Hospital
01.2022 - 04.2023
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Documented and reported necessary facility and building repairs observed.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.

Environmental Services Housekeeper

Mercy Regional Medical Center
01.2021 - 01.2022
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
  • Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Room Attendant

Holiday In Express
05.2019 - 12.2019
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.

Education

GED -

Ville Platte High School
Ville Platte, LA
11-1995

Skills

  • Housekeeping knowledge
  • Hospitality industry
  • Teamwork
  • Room preparation
  • Linens and toiletries replacement
  • Documentation
  • Materials storage
  • Trash waste and removal
  • Corporate compliance
  • Work prioritization
  • Sanitation practices
  • Bed making proficiency
  • Cleaning techniques
  • Teamwork orientation
  • Mentoring and training
  • Safety procedures
  • Cross-training readiness
  • Written and oral communications
  • Guest room confidentiality
  • Storeroom management
  • Guest service and support
  • Sorting and washing laundry
  • Linen replacement

Timeline

Room Attendant

Coushatta Casino Resort
05.2023 - 05.2025

Environmental Services Housekeeper

Oschner Acadia General Hospital
01.2022 - 04.2023

Environmental Services Housekeeper

Mercy Regional Medical Center
01.2021 - 01.2022

Room Attendant

Holiday In Express
05.2019 - 12.2019

GED -

Ville Platte High School

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