Laura Williams
Mesa,AZ
Summary
- Would like to secure a position with an established Medical Organization with potential for Growth and Advancement, knowledgeable and dedicated customer service professional with extensive experience in medical and cleaning industry. Solid team player with outdoing , positive demeanor and proven skills in establishing rapport with clients /patents.
- Motivated to maintain customer satisfaction and contribute to company success . Specialize in quality ,speed and process optimization . Articulate,energetic and results-oriented with exemplary passion for developing relationships,cultivating partnerships and growing business.
Overview
27
27
years of professional experience
Work History
Medical Assistant /Patient Service Representative
Endveavor Health
09.2022 - Current
- Successfully provides assistance With patient examination and treatments at busy neurology site.
- Demonstrates expertise in communicating with physicians to accurately record patient information.
- Utilize medical software to accurately enter patients information and medical history.
- Monitor and record patient vitals and all information for proper documentation while asserting strict confidentiality.
- Maintain and enhance the organization credibility by ensuring the cleanliness and sanitation of exam rooms and equipment.
- Assist in electromyography ( EMG) testing by setting up rooms and equipment which includes specialize intramuscular recording electrodes,preamplifier and enhancer.
Phlebotomist III, Float
Quest Diagnostics
11.2021 - 09.2022
- Collect specimens according to established procedures.
- This includes, but not limited to drug screening, biometric screening and insurance exams.
- Research test - clients information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of service.
- Enter billing information and collect payments when required , including the safeguarding of assets and credit card information .
- Data entry and processing specimens including labeling, centrifuging. splitting, and freezing specimens as required by test order.
- Perform verification of patient demographic information /initials including patient signature post-venipuncture to verify tubes were labeled in their presents and that the name on the label is correct .
- Perform point of care (POC) testing at those sites where needed and complete training /competency evaluations per standard operating procedure (SOP).
- Required to act as coach , mentor,instructor and resource adviser for new employee, as well as be the point of contact to staff on site and provide regular.
Customer Service Representative
Crystal Klear Cleaning
01.2018 - 09.2022
- Collect customer feedback and make process change to exceed customer satisfaction goals.
- Cultivate customer loyalty , promote repeat customers and improve sales.
- Assist customer with setting appointments , special cleaning request, and manage customer needs.
- Offer advise and assistance to customer , paying attention to special needs or wants .
- Answer constant flow of 50 customers calls daily with minimal wait times.
- Recommend solutions within customer budget and proactively follow up with all leads.
- Develop community reputation through commitment satisfaction and strong client relationship.
Phlebotomist II
North Shore Heath Systems
03.2018 - 10.2021
- Follow physician order to correct administer therapeutic phlebotomy.
- Package and ship specimens to central lag daily.
- Complete proper sanitation and cleaning of equipment and work area between patients.
- Promote mission , vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Validate blood add specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing stations logs.
- Resolve unusual test order by contracting physicians, nursing stations or reference laboratories.
- Obtained blood specimens by performing venipunctures and finger sticks 75 times a day.
- Label transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlebotomist
Elmhurst Memorial Hospital
06.2015 - 03.2018
- Obtain blood specimens by performing venipunctures and fingersticks.
- Maintain specimen integrity by using aseptic technique,following department procedures: observing isolation procedures, collect therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time, track collected specimens by initialing , dating,and noting time of collection '; maintaining daily tallies of collections performed.
- Verify test requisitions by comparing patient information with nursing personnel.
Patient Specialist Technician
Laboratory Corporation of America
05.2007 - 06.2015
- Enter/Perform phlebotomy into database per physicians orders, setup/perform HCG's, Rapid strep test and urinalysis; print/chart cumulative reports and patient billing lab work, vast amount of customer service regarding billing inquiries, review and prepare lab requisition orders for accuracy, prepare specimens for courier, assist nursing staff , Providers and physicians , trouble shoot all lab instruments , handle A/P, receive and distribute lab specimens for further evaluation .
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Lab Assistant
Northwest Hospital Center
09.2001 - 11.2007
- Drew routine , urgent and stat labs.
- Ordered /cancel;ed laboratory orders.
- Ensured proper collection, labeling and handling of blood samples.
- Documented patient information and other relevant data.
- Centrifuged specimens for medical technologists.
- Processed microbiology specimens.
- Drew blood/urine for DUI's for law enforcement.
Patient Care Technician
Saint Joseph Hospital
05.1998 - 11.2007
- Collected routine , urgent and stat blood draws for morning blood work
- Assisted patients with bathing ,grooming , feeding and toileting .
- Monitored vital signs.
- Assisted doctors and nurses with wound care.
- Helped patients with transfers ambulation and positioning
- Set up and broke down charts for admission and discharge .
Education
Certification - Behavioral Health Technician
Pima Community College
Tucson, AZ01-1999
Certification - Patient Care Technician
St. Joseph's Hospital
Tucson, AZ11-1998
Certification - Certified Nursing Assistance
Olive Harvey College
Chicago, IL06-1987
Skills
- Patient Confidentiality
- Specimen Labeling Procedures
- Medical Office Administration
- Recording Data
Timeline
Medical Assistant /Patient Service Representative
Endveavor Health
09.2022 - Current
Phlebotomist III, Float
Quest Diagnostics
11.2021 - 09.2022
Phlebotomist II
North Shore Heath Systems
03.2018 - 10.2021
Customer Service Representative
Crystal Klear Cleaning
01.2018 - 09.2022
Phlebotomist
Elmhurst Memorial Hospital
06.2015 - 03.2018
Patient Specialist Technician
Laboratory Corporation of America
05.2007 - 06.2015
Lab Assistant
Northwest Hospital Center
09.2001 - 11.2007
Patient Care Technician
Saint Joseph Hospital
05.1998 - 11.2007
Certification - Behavioral Health Technician
Pima Community College
Certification - Patient Care Technician
St. Joseph's Hospital
Certification - Certified Nursing Assistance
Olive Harvey College
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