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Laura Williams
Client Services Specialist
Ludowici,GA
Summary
Eager and dependable client services professional ready to jump back into the workforce with over 10 years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant and Support Staff
Howard Funeral Home
Ludowici, GA
03.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors to purchase and set up equipment and services.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Communicated with clients on behalf of staff to relay messages and information.
- Aided customers completing paperwork by explaining instructions and requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Used Photoshop and similar programs to create and print tribute cards, guest books and prayer cards.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Provided personal assistance, emotional support and personal care to clients.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Transported deceased to funeral home.
- Supported funeral director with all facets of funeral service coordination.
- Embalmed, dressed and cosmeticized deceased persons.
- Provided administrative support to funeral home staff.
- Greeted funeral guests and coordinated seating.
- Processed death certificate and other required paperwork.
- Carried flowers to hearses or limousines for transportation to places of interment.
Substitute Teacher, K-12
Source4Teachers - Long County School System
Ludowici, GA
08.2017 - 01.2018
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Supervised lunchroom and recess activities.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Teller
First National Bank Of Eastern Arkansas
Wynne, AR
11.2015 - 04.2016
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Received loan and utility payments, sending funds to correct destinations.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Registrar Assistant
Butler Community College
El Dorado, KS
06.2014 - 12.2014
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Trained junior staff on office procedures and regulatory requirements.
- Registered individuals for services, moving thousands of transcripts through processing.
- Responded to requests for information from various individuals by providing transcripts, schedules, and payment documents.
- Updated computer system with latest information to keep records current and accurate.
- Greeted every guest with personable approach and provided knowledgeable service.
- Processed registrations with great attention detail.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Advised regarding delays and special circumstances.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Hostess/ToGo Specialist
Olive Garden
Jonesboro, AR
12.2009 - 12.2010
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Utilized Lightspeed to record orders and special requests, relaying orders to kitchen staff.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Observed diners to respond to additional requests and determine when meal completed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Utilized POS system to receive and process food and beverage orders.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cashier
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Mentored new team members on sales software system operation.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Reviewed new promotions and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Cross County High School
Cherry Valley, AR 08.2005 - 05.2009
No Degree - Nursing
East Arkansas Community College
Forrest City, ARNo Degree - Nursing
Butler County Community College
El Dorado, KSPre-Sale Certification License - Real Estate
Aceable Agent
Online 06.2022 - Current
Skills
Complaint resolution
Sales expertise
Key holder experience
Service standard compliance
Administrative support
Medical terminology knowledge
Recordkeeping strengths
Professional telephone demeanor
Technical Support
Creative problem solving
Money handling abilities
Multi-line phone talent
Relationship building and management
Night and safe deposit procedures
Accounting systems and software
61 WPM typing speed at 100% accuracy
Needs assessments
Microsoft Office Suite
Software
Photoshop
Microsoft Office Suite
Mac OS
Windows OS
Timeline
Pre-Sale Certification License - Real Estate
Aceable Agent
06.2022 - Current
Substitute Teacher, K-12
Source4Teachers - Long County School System
08.2017 - 01.2018
Teller
First National Bank Of Eastern Arkansas
11.2015 - 04.2016
Registrar Assistant
Butler Community College
06.2014 - 12.2014
Administrative Assistant and Support Staff
Howard Funeral Home
03.2012 - Current
Hostess/ToGo Specialist
Olive Garden
12.2009 - 12.2010
High School Diploma -
Cross County High School
08.2005 - 05.2009
Cashier
No Degree - Nursing
East Arkansas Community College
No Degree - Nursing
Butler County Community College