Laura Wilson
National City,CA
Summary
Results-driven Store Manager with a proven track record at Starbucks, consistently boosting store operations and generating over $5.5 million in annual revenue. Adept in team leadership, employee development, and efficient retail inventory management. Demonstrated ability to optimize store performance, enhance the customer experience, and exceed business goals. Successfully completed the Starbucks Manager Training (SMT) program, highlighting a strong commitment to continuous growth, operational excellence, and delivering exceptional results. Ready to leverage expertise to elevate store performance and drive future success.
Overview
14
14
years of professional experience
Work History
Store Manager
Strabucks
08.2018 - Current
- Managed financial aspects of store operations of a Tier 3 store generating over $5.5 million in annual revenue, resulting a yearly average of $3 million in controllable contributions 55% of revenue. And $1.9 million, in total contribution 35% of revenue.
- Created effective store schedules based on forecasted customer levels, business needs, and partners preferred hours.
- Interviewed and hired candidates to bring Starbucks Experience.
- Utilized Everyday Uplift and Green Apron Recognition Cards to celebrate partner and store achievements, fostering a positive work environment and cultivating strong working relationships between partners.
- Completed SMT program to become a store manager trainer.
- Proficient in setting goals, coaching to expectations and monitoring performance. Effectively communicates with partners of all levels.
Pottery Instructor
MWR- Naval Base Yokosuka
04.2016 - 07.2018
- Collaborated with other instructors to develop engaging course content that catered to a diverse range of skill levels.
- Optimized class schedules for maximum efficiency while also catering to individual availability preferences of enrolled participants.
- Managed studio spaces efficiently, ensuring equipment was well-maintained and resources were readily available for student use.
- Enhanced students'' pottery skills by providing hands-on instruction and demonstrations.
Service Manager
Chipotle
02.2011 - 10.2014
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO05-2012
Skills
- Store Manager Trainer
- Team building and leadership
- Sales Analysis
- Budget planning
- Employee scheduling
- Retail merchandise quality standards
- Problem-solving
- Planning and Prioritization
- Retail inventory management
- Inventory control
Timeline
Store Manager
Strabucks
08.2018 - Current
Pottery Instructor
MWR- Naval Base Yokosuka
04.2016 - 07.2018
Service Manager
Chipotle
02.2011 - 10.2014
High School Diploma -
Grain Valley High School
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