Laura Wilson
Mebane,NC
Summary
Dynamic leader with proven expertise in staff training and development, and a strong focus on customer service excellence. At Food Lion, spearheaded operational improvements, enhancing efficiency and service levels. Skilled in POS system operation and adept at fostering professional relationships, significantly boosting staff retention and customer satisfaction.
Proactive and meticulous closer with over 4 years of experience in a retail leadership position. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
7
7
years of professional experience
Work History
Evening Manager
Food Lion
01.2021 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Strategically allocated resources to maximize profits while maintaining exceptional service levels during evening hours.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Implemented inventory management practices to minimize waste and reduce costs.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
Cracker Barrell
10.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Alamance Community College
Graham, NC05-2018
Skills
- Staff recruitment and retention
- Customer service focus
- Staff training and development
- Delegation and supervision
- Health and safety compliance
- Employee scheduling
- POS system operation
- Facility maintenance
- Marketing and promotion
- Decision-making capacity
- Warehouse organization
- Complex Problem-solving
- Professionalism
- Interpersonal skills
Timeline
Evening Manager
Food Lion
01.2021 - Current
Server
Cracker Barrell
10.2017 - 08.2019
High School Diploma -
Alamance Community College
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