Lauren Pollard
A
Dallas,TX
Summary
Seasoned Office Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Texas Air Zone
07.2022 - Current
- Managed accounts receivable and payable processes to ensure accurate reporting of financial transactions.
- Reviewed contracts, agreements, and other legal documents for accuracy and compliance with regulations.
- Process all financing documents for customers, including technicians invoices/paperwork/time sheets
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Install Coordinator
Samm's Heating and Air
01.2020 - 01.2022
- Coordinated installation activities with customers to ensure successful completion of projects.
- Monitored and tracked progress of installations to ensure adherence to timelines and budgets.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Pull mechanical permits and schedule inspections
- Promptly respond to incoming emails and calls.
Office Administrative Assistant
All Service Heating And Air
01.2015 - 01.2019
- Managed incoming and outgoing calls and schedules
- Processed incoming invoices for payment in a timely manner.
- Calling customers for follow up after work is complete
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
Education
Some College (No Degree) -
Collin County Community College
01-2003
Skills
- Office Management
- Credit and collections
- Organizational Skills
- Customer Relations
- Excellent multi-tasking ability
- Financial Tracking
- Banking operations
- Account Reconciliation
- Microsoft Office
- Quickbooks
- Scheduling and calendar management
Timeline
Office Manager
Texas Air Zone
07.2022 - Current
Install Coordinator
Samm's Heating and Air
01.2020 - 01.2022
Office Administrative Assistant
All Service Heating And Air
01.2015 - 01.2019
Some College (No Degree) -
Collin County Community College
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