Laura Wiseman
Wylie,TX
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Office Manager/Finance Director
Texas Air Zone / Air Experts
2022.07 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking 12 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Install Coordinator
Samm's Heating and Air
2020.08 - 2022.01
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Improved installation efficiency by streamlining processes and implementing best practices.
- Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Coordinated 3 crew installation schedules, ensuring optimal use of resources and minimizing downtime.
- Implemented quality control checks during the installation process, ensuring high standards were consistently met across all projects.
Customer Relations and Sales / Office Administrative Assistant
All Service Heating and Air Conditioning
2015.01 - 2019.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed day-to-day office tasks, ensuring smooth workflow and timely completion of projects.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through effective problem-solving skills.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
Some College (No Degree) -
Collin County Community College
PlanoSkills
- Dispatch Management
- Team Leadership
- Microsoft Office
- Scheduling
- Google Docs
- Communicator
- Problem Solver
- Organized
- Office Administration
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
Timeline
Office Manager/Finance Director
Texas Air Zone / Air Experts
2022.07 - Current
Install Coordinator
Samm's Heating and Air
2020.08 - 2022.01
Customer Relations and Sales / Office Administrative Assistant
All Service Heating and Air Conditioning
2015.01 - 2019.01
Some College (No Degree) -
Collin County Community College
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