Summary
Overview
Work History
Education
Skills
Timeline
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Laura Wolfe

Simi Valley,CA

Summary

Eager to return to the workforce. Skilled professional with over 20 years of customer service and problem-solving experience.

Adept at customer relations management and can handle diverse people and projects with creativity and ability.

Most recent background as a homemaker has served to hone conflict resolution, communication, and multitasking expertise.

Overview

11
11
years of professional experience

Work History

IT Dispatcher

ABI Advanced Business Innovations
07.2014 - 03.2016
  • Prioritized support issues and managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated closely with customers and colleagues to efficiently coordinate, update, and resolve all service request issues.
  • Managed conflict resolutions to encourage professional relationships and promote customer satisfaction.
  • Provided exceptional customer service, remaining empathetic and patient during emergencies.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Family Caregiver

Self
03.2016 - Current
  • Budget for and complete household tasks efficiently. Create a clean, organized, and positive atmosphere conducive to family's wellbeing.
  • Coordinate appointments, events, and meetings for all family members.
  • Advocate for children's needs when interacting with educators and healthcare professionals.
  • Demonstrate flexibility in responding to changing family requirements while maintaining continuity of care.
  • Ensure safety and comfort of family members through meticulous attention to detail regarding hygiene, education, nutrition, and finances.
  • Provide emotional support by offering compassionate guidance and coping strategies.

Accounts Receivable and Billing Specialist

Advanced Business Innovations ABI
07.2014 - 03.2016
  • Maintained strong client relationships through effective communication regarding account status, invoice inquiries, and payment arrangements.
  • Responded to customer concerns and questions, and provided related information and clarification on a daily basis.
  • Prepared and sent invoices to customers, processed payments, and documented account updates with focus on accuracy and efficiency.
  • Collaborated with customers and co-workers to resolve disputes.

Education

General Studies

U.S. Grant High School
Van Nuys, CA

Spanish, Astronomy, Humanities

Los Angeles Valley College
Van Nuys, CA

Skills

    Exceptional customer service and retention

    Efficient problem-solver

    Strong communication skills

    Detail oriented

    Active listener

    MS Office, POS, Quickbooks, ConnectWise

Timeline

Family Caregiver

Self
03.2016 - Current

IT Dispatcher

ABI Advanced Business Innovations
07.2014 - 03.2016

Accounts Receivable and Billing Specialist

Advanced Business Innovations ABI
07.2014 - 03.2016

General Studies

U.S. Grant High School

Spanish, Astronomy, Humanities

Los Angeles Valley College

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Laura Wolfe