Laura Woods
Fountain,CO
Summary
Sales Associate skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Pubdog
02.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Beertender
Dueces Wild Brewery
07.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends. with superior service and an enjoyable, memorable experience
- Excelled at selling all merchandise and pursuing customers to be apart of yearly Mug Club
- Keeps bar area safe, clean and restocked throughout shifts.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Rancho Del Sol Golf Club
08.2021 - 02.2022
- Provides all bar patrons with superior service and an enjoyable, memorable experience
- Keeps bar area safe, clean and restocked throughout shifts.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Concierge
Pechanga Resort Casino
10.2017 - 05.2021
- Works with all guest on planning special room decor, planning excursions, and enhancing their stay at the hotel
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Hostess
P.F. Changs
04.2016 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Palomar
San Marcos, San Diego, CA2018
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Murrieta Mesa High School
Murrieta, Riverside, CA2014
Skills
- Managing Customer Needs
- Sales Proficiency
- Customer Engagement
- Dependable and Reliable
Accomplishments
- Received Venturing Bonze, Gold, and Silver Awards
Timeline
Key Holder Supervisor
Pubdog
02.2023 - Current
Beertender
Dueces Wild Brewery
07.2022 - 08.2023
Bartender
Rancho Del Sol Golf Club
08.2021 - 02.2022
Concierge
Pechanga Resort Casino
10.2017 - 05.2021
Hostess
P.F. Changs
04.2016 - 08.2017
Palomar
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Murrieta Mesa High School
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